This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Norman International, Inc.
- Doors & Windows
- Santa Fe Springs, CA
About this business
Location details
12301 Hawkins St, Santa Fe Springs, CA, 90670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unpleasant encounter with their territory sales manager Joel Birkenbach. Made me feel very uncomfortable in his communication with me and left me feeling scared for my safety. For this reason I’ll avoid doing business with this company.
Absolutely TERRIBLE customer service!!! On 7/17/2024, I reached out to Norman Sales Support to inquire about purchasing replacement louvers for my shutters and I got the total runaround. The sales support team referred me to Norman’s dealer network. I reached out to five different dealers and they either did not reply, told me they couldn’t help me, or stopped replying when I told them I didn’t need new shutters, I only needed to order replacement louvers. Frustrated and disappointed, I reached back out to Norman Sales Suppo... read more
Update: my negative reviews are what finally caught their attention. A replacement blind was finally sent but it arrived bent beyond repair, it's now been another 6 months since then and I finally have a satisfactory replacement, so in total it's taken 17 months. They asked that I update my review (happy to do) and give them a good review (not happening). Clearly it's the reviews that motivate them. Norman will do everything they can to avoid honoring their warranty. All the tactics from the avoidance playbook. I've been try... read more
Update: my negative reviews are what finally caught their attention. A replacement blind was finally sent but it arrived bent beyond repair, it's now been another 6 months since then and I finally have a satisfactory replacement, so in total it's taken 17 months. They asked that I update my review (happy to do) and give them a good review (not happening). Clearly it's the reviews that motivate them. Norman will do everything they can to avoid honoring their warranty. All the tactics from the avoidance playbook. I've been try... read more
I had a great experience with Norman USA! Great service and great products! I will definitely be recommending them to others!
Frequently asked questions about Norman International, Inc.
How is Norman International, Inc. rated?
Norman International, Inc. has a 3.4 star rating with 35 reviews.
When is Norman International, Inc. open?
Norman International, Inc. is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com