Nitro Software

Ryan Goodman 

on Google

7 months ago

Nitro Pro is set up on 13 computers at my organization. We purchased because of the advertised iManage integration. iManage integration is not working, we can open and save existing PDFs to iManage but not new documents. We are able to select the workspace and folder but upon clicking save I get an error saying "Sorry, the iManage Work Server failed to understand Nitro PDF Pro's request". I submitted a ticket last week, but it has been ignored. 

Eric “ECBIS66” Byers 

on Google

a year ago

Update. There are now perpetual license options on the site and an upgrade option as well. ORiGINAL comment I actually bought a copy when they first started up in the 2000's and it was great having an option to Adobe. I bought a copy of Nitro Pro 13 back in 2018 or 19, can't remember which. Time to upgrade it - but guess what, there is no option available to upgrade my Nitro Pro license. I can certainly buy a subscription, but no way is that happening. My company won't pay for it, so ya, no subscriptions. So I got onto their... read more

Eric “ECBIS66” Byers 

on Google

a year ago

I actually bought a copy when they first started up in the 2000's and it was great having an option to Adobe. I bought a copy of Nitro Pro 13 back in 2018 or 19, can't remember which. Time to upgrade it - but guess what, there is no option available to upgrade my Nitro Pro license. I can certainly buy a subscription, but no way is that happening. My company won't pay for it, so ya, no subscriptions. So I got onto their chat - and was told I had to set a 30 minute appointment with sales - soonest was the 11th (today is the 9t... read more

THOMAS DAVID 

on Google

a year ago

I recently purchased Nitro PDF Pro 14. I had to file some legal documents that had to be PDF/A compliant. I tried to submit the legal documents using Adobe Acrobat in the PDF/A format. The documents were rejected by the agency as not PDF/A compliant. The only way the documents could be submitted to the agency was to use Nitro PDF Pro 14 PDF/A compliant. Nitro PDF Pro 14 can also be used to create PDF from a file, create and combine files and edit documents. The support staff is very courtesy and answer all technical issues s... read more

Chewy Z 

on Google

a year ago

Incredibly bad customer service. I bought Nitro Pro 14. It works OK, but it opens a little slow and is very slow to open a second window - default is to open a new document in a tab in the existing window. I look to see if there's an update. There is. I have version 14.14.x.x and there is a 14.18.x.x. How to update? It's a mystery. Some parts of the Nitro site say "go to the help pull down menu and choose 'check for updates'" - but there is no such option on the help menu of my software. There's "contact support" which is pr... read more