Nicola Lodge

Susan Lynch 

on Google

3 weeks ago

Don’t get taken by the big windows, grand piano, aquarium, large rooms and daily list of fun activities being offered. -My father was placed in front of the tv all day every day, where were these activities that we offered? -meals? he was placed at the table but due to mobility issues couldn’t feed himself, due to shortage of staff he was lucky to eat. -want to talk with a staff member…good luck, they were either unavailable or uninterested! Dad started to go into shock, we got him to RCH where he was diagnosed with Sepsis, ... read more

Karen Caryk 

on Google

2 months ago

House of horrors. My dad passed away from neglect in the Belcarra neighborhood. He was only there 5 months. My Voice and concerns were ignored. My heart hurts for the vulnerable residents stuck in Belcarra. He spent his last week in the Chinook neighborhood after my pleads to get him out of Belcarra and they were wonderful. It felt like a different building completely. But it was too late. He spent the last 11 days of his life in Royal Columbian hospital where he was treated with the dignity he deserved. They went over and a... read more

Joan Smith 

on Google

6 months ago

Have a friend in bldg 2 and while most of the nurses and care aids try to do a good job there is often one nurse for all 3 floors and people have to wait for their medications. There are often arguments with patient about the vitamins she takes and why she is taking them. Proper medical supplies are often lacking and the nurses have to just make do with what they have. It is very disconcerting to hear what is happening on a regular basis since I am a retired nurse and know how difficult it can be when short staffed. 

L Wong 

on Google

10 months ago

Staff working here is not nice. When I visit my loved one the staff don't smile and also talk to me rudely when I ask them a question. Sometimes when I go into the section where I'm visiting the whole floor just stinks like urine and poo. Do they not have good ventilation? How can the staff not care about the smell and thinks it's ok to smell like that for days? The visitor parking is not visitor parking, since most of the staff takes up most of the space and I am forced to park very far from the entrance. Sometimes I have t... read more