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Nice North America
- Home Services
- Carlsbad, CA
About this business
Location details
5919 Sea Otter Pl #100, Carlsbad, CA, 92010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After pouring over $15k into this system and trying two of their installers, I ripped it all out and threw it away. When I contacted NICE directly for support, took several times before anyone even responded. Useless and they do not take any responsibility for their dealer network. Also, tech is outdated and not so “smart”, and you cannot do anything yourself, tied to the installers. Do your research!
Nice North America is a manufacturer of high quality security and home automation products... The company mostly sells their brands to valued distribution partners, reputable integrators and installers- So their "customer service department" is tailored towards those. I've been employed at Nice for 7 years and it's a GREAT company, with amazing products and wonderful people! They don't call it "Nice" for no reason. :-)
I had the most frustrating experience with Nortek / Linear Solutions, and I strongly advise against using their products or services. First off, the customer service was absolutely horrendous. I spoke to two representatives, Rick and Brandon, who were incredibly rude and unprofessional. Brandon hung up on me without any resolution or explanation. It felt like they couldn’t care less about helping me, and their behavior was completely uncalled for. To make matters worse, when I called in with an issue, instead of helping me d... read more
I got a new rolling gate and motor installed this week. I had to talk to 3 people until finally I got Alfonzo to tell me my technical information and manual that had (NO) English version and extra remotes and PERFECTLY explained the technical questions no one else could answer but never really listened to my basic questions. Alfonzo was the only knowledgeable person and you definately need him on your team. When I spend thousands of dollars I like my future questions answered without the run around. Alfonzo, you took care of... read more
Frequently asked questions about Nice North America
How is Nice North America rated?
Nice North America has a 3.1 star rating with 12 reviews.
When is Nice North America open?
Nice North America is open now. It will close at 6:00 p.m.
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