Niagara Gardens Retirement Manor

Melissa Carpino 

on Google

3 months ago

This place turned out to be a nightmare for my mom. She went down hill quickly while in their care. They offer customized dietary meal plans. They do not. Often times the cook didn’t show up. They then fed the residents donuts for breakfast. My mom was diabetic. This happened on more than one occasion. Laundry machine broke down. Took over 2 weeks to get a new one. Mom had no clean clothes. Called me to order her more. They wouldn’t allow outside PSW’s in the home either. They wanted the money received instead promising to g... read more

Lorraine Nadeau 

on Google

3 months ago

While it's nice to see the outdoor areas are Trillium award worthy, the feeling quickly fades as you enter the assisted living residence. The state of this facility is in disrepair and in dire need of upgrades to the flooring, walls, ceilings and furniture throughout the assisted living space. More troubling are the multiple instances that suggest a pattern of neglect toward the care of our parent including unreported bed sores, unexplained bruises and skin tears, lack of room sanitation and proper documentation of daily hea... read more

Debbie Rempel 

on Google

4 months ago

Frontline staff fantastic. Sheila/Manager needs to learn how to empathize and take ownership of a situation when “agitated”family is looking for updatesdue to repeatedcompromised living conditions that affect the safety of their residents. An apology goes a long way! In regards to your response, 3 months isn't a timely resolution and my expectation that someone would reach out to me to tell me the lack of heat was resolved after the 3rd incident is not unreasonable but common courtesy, in my mind. Since I didn't yell or bera... read more

Mark L 

on Google

a year ago

The staff at Niagara Gardens are angels. My Mom has been here for several years. Staff are compassionate and thoughtful. They treat her with respect and dignity. She likes the food and her surroundings. What more could you ask of a care home? I would recommend Niagara Gardens to anyone. 

Marilyn Brett 

on Google

2 years ago

I would not recommend this LTC home. My mother was a resident in a transitional bed waiting for her forever home. The home is falling apart, needs repairs, patio furniture is broken and old so can sit with family member outside, quantity is food bare minimum (1 slice of bread cut in half for a sandwich) witnessed residents eating food from other plates when they have finished eating. Housekeeping is a bare minimum. Staff is ineffectual bare minimum of attendance to residents with the exception of Tammy (she was very caring).... read more