NH Ross

ARTIE GRANIELA 

on Google

7 months ago

Based on recent service call and quote for entire tankless system I give NH Ross a solid 5 rating. Both the technician, John, and sales rep., Jose were courteous, knowledgeable and very professional. Our cast iron boiler did the job for the last 23 years, however, recently the unit was costing us money so with the guidance of John @ Jose and some research we opted to go with the tankless system. This is an investment so prepare to spend some bucks but based on everything I was told these systems are worth the outlay. Install... read more

Michael Palatta 

on Google

2 weeks ago

Daniel was the first member of NH Ross to come repair my HVAC system after the AC stopped working over the summer and was flooding the utility closet with water. He did not rush, walked me through each problem and educated me, was professional and polite - great experience! I’ve had such horror stories with contractors on the past and I now feel comfortable knowing I have NH Ross to rely on each month. Beyond that, I then had Eli and James come for my annual free time up of my heater. Having moved in only a few months ago, ... read more

Nritt Abhinaya 

on Google

2 weeks ago

Ridiculous $1,000 Quote, Scare Tactics, and Hidden Fees I called NH Ross to look at a simple dripping bathtub tap. Their diagnostic fee is $80 (which is only credited if you agree to work on the spot). The technician, Patrick, spent an hour at my home trying to upsell me using scare tactics and blatant misrepresentations. Without even opening the tap to diagnose the issue, he visually looked at it and quoted $1,000 for a simple cartridge replacement—a 15-minute job. He claimed he needed to shut off the water at the street ... read more

Pete 

on Google

5 months ago

I had an excellent experience with Ross. The representative who took my phone call was extremely pleasant and accommodating. I requested a morning appt for the next day and sure enough, the technician came a little after nine. They even sent me text and picture of Paul when he was on his way. Paul was amazing - friendly, knowledgeable, and professional. Fixed my dimmer switch in a snap. Moving forward I will use Ross for all my electrical and plumbing needs. 

Queilis Velasquez 

on Google

2 months ago

Mike was absolutely amazing! From start to finish, he was professional, friendly, attentive, and genuinely went above and beyond to make sure we had a great experience. His customer service was outstanding, and you can tell he truly cares about the people he helps. He was knowledgeable, patient, and made everything easy and stress-free. It’s rare to come across someone who leaves such a positive impression, but Mike definitely did. He is a huge asset to the team and absolutely deserves recognition for the level of service he... read more