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Nexus Primary Health
- Healthcare
- Wallan, VIC
About this business
Location details
7/11 High St, Wallan, VIC, 3756, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Terrible customer service from receptionists, Extremly rude !
I attended this clinic for a routine 6-week postnatal check for myself and my baby as recommended by the MCHN. This was my first visit, as I am new to the area. The appointment with Dr Farhana lasted less than 3-4 minutes. After asking if I had any concerns (I didn't), she appeared unsure why I was there, took brief birth details, and dismissed us. No physical examination of my baby was performed. My Maternal & Child Health Nurse later advised that a full head-to-toe baby examination should have been completed and identified... read more
Numerous phone calls made but going to "leave a Message" then when finally get through and bet a transfer to the correct department the call goes again going to "leave a message." When can we get to talk to some person who can answer and resolve issues? Five calls and forty minutes of time so far.
My 81yo father has been attending this clinic and due to failing health I attended his recent app with Dr Murtaza, which was a nightmare where do I start, No eye contact, Ignored questions or was dismissive, uninterested in taking time to explain upcoming test, the appointment was rushed and at the end of it my elderly father was flustered and confused. Who can I complain to....
It doesn't matter what time of the day or what day of the week the Doctors are always running late. It is also a joke that even if you have a health care card you have to pay on weekends. It gets worse the cost on weekends is different before midday than after. Also unlike other clinics who when they put it through medicare and the rebate comes back straight away, with this mob you have to wait to get your money. No wonder the star rating is only 1.9
Frequently asked questions about Nexus Primary Health
How is Nexus Primary Health rated?
Nexus Primary Health has a 1.9 star rating with 146 reviews.
When is Nexus Primary Health open?
Nexus Primary Health is open now. It will close at 7:00 p.m.
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