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NewRez brings a unique combination of mortgage expertise, financial strength, and product innovation capabilities to the lending table. We're dedicated to delivering exceptional lending options with an easy application process to both our customers and strategic business-to-business partnerships.
1100 Virginia Dr Suite 125, Suite 125, Fort Washington, PA, 19034, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 10:00 p.m. | |
Tue | 8:00 a.m. to 10:00 p.m. | |
Wed | 8:00 a.m. to 10:00 p.m. | |
Thu | 8:00 a.m. to 10:00 p.m. | |
Fri | 8:00 a.m. to 10:00 p.m. | |
Sat | 9:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Once they sell you the loan, they will not ever answer the phone when they over charge you. Been trying to call for the past 3 months and they will not ever return my calls.
I experienced great customer service and best practices through my process.
Horrible company to deal with. My father passed away and this whole process has been horrible. I’ve been given misinformation on every call. I gave all the Information requested then more information was requested they didn’t ask for. Telling me I still can’t do anything about the account and I have to continue to Customer service has no idea what they are taking about. Do not get stuck with this mortgage company stay away. I will be posting this review in as many places as I can
This is THE WORST company I have ever worked with. My mortgage was sold to them so I’m trapped. If you like your sanity and peace, do not do business with this company. I have a minimum simple questions on my mortgage. Never been late, never had issues on my end, just some simple questions. I’ve literally never been able to get my questions answered. Their service teams are completely disconnected. One person will say something and another will say something completely different. I was told about a “recast”. If you pay extra... read more
Can't ever login to the website or app without resetting my password.
NewRez LLC has a 4.3 star rating with 7,931 reviews.
NewRez LLC is closed now. It will open tomorrow at 8:00 a.m.
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