New Wave Energy

Matthew D 

on BBB

a month ago

We have had New Wave for a few years now, not realizing that we would be paying more than double the electric rate of *** after the promotion was over. We have been paying this much more than *** charges. We pay for the *** cost, and we pay for the New Wave cost for electricity. I don't know how this is even legal. We are being charged twice: ***** rate of .073 and New Wave's rate of .1689 for all kwh used. Last month we paid .24 for electricity. Over 2x's ***** rate. How is this possible?!! 

Lex K 

on BBB

2 months ago

All for $$$!!! I dislike this "gas saving" company they are corrupt. Their worker came to my door JAIRELLE M**** and lied to my face claiming it would reduce my bill BUT ABSOLUTELY DID NOT $87 for first month I am currently pregnant with twins and unable to pay more bills on top of bills!! Never opening the door to these liars ever again !! Super unsatisfied don't waste your time ! 

Kim M 

on BBB

5 months ago

Customer Service is Outstanding!! I spoke with Haylee and I was so impressed by the service she provided. Definitely give a call and ask for Haylee! 

Brenda C. 

on Birdeye

7 months ago

Called to sign up for Gas and was amazed that I got a Human who spoke perfect English! It's hard to find a company that hasn't gone the telephone nightmare where you're stuck in a loop and never get anyone or they speak broken English & don't understand what you're asking. The rep that picked up suggested I go online & sign up and he stayed on the phone while I did and because I had 3 different addresses to sign up, he stayed on the phone while I did 1 just in case I had problems. It was Easy. The rep I had was awesome! K... read more

Richard S 

on BBB

7 months ago

New Wave Energy is a corrupt company. They lead you into low rates and do not send out notifications either by email or mail to let you know that your rates will be expiring. Then after your contract expires there rates are more than double what your energy company can provide. When you try to cancel the service, the gentlemen we spoke with was very rude and snarky and not helpful. We will never use this company again and would encourage others not to as well. They are wolves in sheep's clothing. 

Deb C 

on BBB

7 months ago

Br S said it perfectly. They call you. Only offer a variable plan. The sales person lied about how they keep their rates as low as possible....always near the lowest rate. The second month my rate was trippled (.1599), ****** is only .0949. They don't answer their phones. You are stuck for at least another billing cycle. It takes that long to chance supplier's. I changed as fast as I could and I'm stuck for the next month. At the very least they rob you for two months. Find your own supplier. If they are contacting you hang ... read more

Br S 

on BBB

8 months ago

Biggest *** energy supplier I've ever dealt with. Jacked up my electric rate without any notice. Then falsified their documents with **** after I reported them for failing to notify me of the renewal. My June bill was $391.73 and then July was $512.42. 3/4 of those bills are New Wave Energy LLC. They're charging a variable rate higher than every other electric supplier. I've never paid a $400 energy bill, but a $500 one? ***! The KWh rate went from to $0.047, to $0.11071, to finally $0.1599 for TWO BILL CYCLES! There's absol... read more

Connor Q 

on BBB

10 months ago

New Wave has been an incredible company to work with. Can not think of any complaints and I have already referred multiple friends that have also had a great experience. 

Angel C 

on BBB

a year ago

No star if I could. The sales person is dishonest. Did not offer the actual rate but lying their rate is cheaper than my current electric company. When I received the third bills the price almost tripled. Went from $.040 to now $.16 pkw. The sales people would come to my store and called me many times to get me to sign up but did not come straight forward with the rate being low only for two months and thereafter the rate skyrocketed. When I call him he claims he told me. Which if he did I would have reconsider or even sign ... read more