New Penn Financial

Fred Pierce 

on Google

6 years ago

My lender sold my loan to these guys..... I went online to make a payment and they charge you $2.50 to make an online payment. When I called about this I was told I had to phone in and go through their IVR system and do it over the phone each time. They actually said it was a "State" thing. Just like a big bank to blame others for their theft and for them not being ethical. Make it easy for your customers to make payments. Looks like this new company is all about nickle and diming their customers. 

Jordan Beech 

on Google

6 years ago

I was told I could do a bank statement loan with New Penn. We started the loan process about a month before the settlement deadline. I had disclosures signed and the package uploaded. I tried calling daily to find out status as we were trying to meet the settlement deadline. No one would answer my calls and answer to emails as well. About a week after getting initial disclosures signed I was asked to provide a credit supplement which I did. Another week and a half went by and they required me to pull new credit, which can hi... read more

Dan 

on Google

6 years ago

Worst service. Missed closing deadline because of poor communication and errors on their side. Luckily the seller of the home was understanding. Lenders are a dime a dozen, go with anyone but this company. 

Lincoln Selk 

on Google

6 years ago

Website worked fine. First loan services I've come across who adds a $2.50 charge to make your payment online. Would not recommend based principle. I use UWM, CMC, and Guaranteed Rate, none of which have deemed it necessary to charge me $2.50. Pretty weak, New Penn. 

D Carter 

on Google

6 years ago

My mortgage was sold to these guys. They charge a fee to make an online payment, which I haven't seen before and don't like. They also contact me constantly asking me to refinance. When I apply for other loans, they hit me up again saying they noticed I was in the market for additional financing and asking to "help". I miss my old mortgage company. But on the bright side, they're motivating me to pay off my home quicker.