New England Retina Consultants, PC

Diane Ouimet 

on Google

6 days ago

I went to Dr. M to have a laser procedure. Barbra took me first and was wonderful. She probably could tell I was nervous and was very kind & explained everything that was going to be done. Dr. M was amazing. He was very knowledgeable and able to explain what was happening to my eye. The day before I had called to ask if I needed anything once I was home . The woman that answered the phone was very demeaning. She was very short with me. I finally just told her to have Dr. M's assistant call me. She was the only one that didn'... read more

Ally Senecal 

on Google

4 months ago

I'm giving New England Retina this rating because of Dr. M. I've seen him for a few years now. I see him frequently because of my eye condition. He's very knowledgeable, caring, and attentive. He really goes the extra mile to make sure you receive the best care. Most of the check-in/check-out staff is great as well. I will say, some of the technicians need to learn how to read patient charts better. I've been coming there for over 5+ years now and for certain things, I'm reiterating the same thing over and over on something ... read more

Diane McNamara 

on Google

7 months ago

Quite possibly the rudest treatment I've ever endured by a staff member. Called with an emergency and the woman who answered was terse, dismissive and completely unhelpful. I work in deescalation, training organizations, first responders and more on how to offer the best customer service. Whomever runs NE Retina Consultants - you can do better. 

Rebecca Feliciano 

on Google

8 months ago

These reviews are extremely inflated so here is an honest one! This office used to be great when Dr. Foster was there. It has gone downhill from the front desk to the doctors' insensitivity. Every time we have gone to this office, they have been rude and extremely impatient with not only my mother but other people in the waiting room. Whether it's over the phone or in person they do not care. I have witnessed in several different visits how the office staff constantly talks about the patients and makes it a very tense and un... read more