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New Castle Family Medicine
- Medical Centers
- New Castle, DE
About this business
Location details
239 Christiana Rd, New Castle, DE, 19720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother recently switched to this office and has been given the run around since day one. The final straw was this last visit. She was supposed to have a doctor's appointment 4 days ago, which the office called to reschedule for the today and switched her to another doctor. When she showed up to her appointment today, they couldn't find her appointment. When they did finally track it down, it was for 4/8/2026. Then they tried to say that my mom went online and changed the appointment for next year. I understand that mistak... read more
I'm truly have finally become done with them. I've been continuing to go here only because I've been seeing my PCP Dr. Driban for close to 20 years. We have a good relationship, but it's become tarnished with his association with this location. His become so busy that I seldom get a chance to see him. I received results from some test and needed clarity about the results. The center was open until 7pm yesterday. I called at 4:30 pm, was on hold for 1 hour, while on hold drove to the center, walked in, no one and I mean no on... read more
There is no continuity of care, over 6 years my provider changed 5 times because they kept leaving the office. The final straw came this year when they canceled my appointment multiple times without notifying me. When I requested a call back to reschedule, they randomly assigned a new appointment for me. That appointment was then canceled a few weeks later with no notice.
The place is hot garbage. Doctors have canceled on me last minute multiple times. You can never reach anyone from customer support whether it’s billing, scheduling, etc. Then they have the audacity to send an incorrect bill, which I’ve already taken care of on the insurance side. 340+ dollars for a routine physical with an in-network provider. The only reason I was there is because my PCP, Caroline Snowberger was great. She left June 2024. There’s a reason the majority of patients I see there look like they have one foot in ... read more
Terrible. They don’t update your insurance, call back, or even schedule appointments correctly. There is no accountability or resolution in the office and you will almost never be able to speak to someone on site. Do not recommend even if you’re already in the Christiana hospital network.
Frequently asked questions about New Castle Family Medicine
How is New Castle Family Medicine rated?
New Castle Family Medicine has a 2.1 star rating with 31 reviews.
When is New Castle Family Medicine open?
New Castle Family Medicine is closed now. It will open at 9:00 a.m.
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