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Neopost
- Mailbox Centers
- Chicago, IL
About this business
Location details
120 N LaSalle St # 800, #1430, Chicago, IL, 60602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our experience with Quadient has been extremely frustrating and unacceptable. Our mail machine has been nonfunctional for months due to what we have been told are defective ink cartridges. Despite repeatedly contacting Quadient, we have not received a satisfactory resolution. Even more concerning, our contract was apparently renewed without any prior notice or approval from us. We have requested a copy of the 2026 contract several times over the past few months, yet Quadient has repeatedly failed to provide it or give us a c... read more
Very difficult to deal with. Once you sign a contract they have you and nothing matters. We bought the wrong ink cartridge for our machine from them, over $300 and they would not exchange it. They would not call back and just said to bad. If there is any other postage machine company out there i would have gone with them instead.
Follow-up #2 - Quadient did reach out. Nikki is the single best Level 2 support that has ever existed. Did not give up and made sure that every single option was thoroughly tested until solution was found. Ended up being advanced settings on the machine. All fixed. Follow-up - no one has reached out. Servers are not working normally because we cannot connect and machine is still locked and unusable. Non existent communication; both external and internal. Our mail machine is locked; this means that it CANNOT be used. Called c... read more
I would highly recommend going with another company. I have had a postage scale that has not worked for months. I have tried on 5 different occasion to try and get it to work. Their tech people read a script and finally have told me it probably doesn't work because the air from the building is creating a draft to dry up the ink....Laughable. I have asked to speak to a supervisor and have to wait three days!!! UI don't want your system. Ok you need to pay over $500 to cancel the contract. Your machine doesn't work...STAY AWAY... read more
Frequently asked questions about Neopost
How is Neopost rated?
Neopost has a 1.6 star rating with 10 reviews.
When is Neopost open?
Neopost is open now. It will close at 6:00 p.m.
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