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Nelson Mechanical Design
- Contractors
- Vineyard Haven, MA
About this business
Location details
441 State Rd, Vineyard Haven, MA, 02568, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If there were ten stars, I would have given it. We had a mess on our hands, and Nelson made things perfect. They did EXACTLY what they promised, and more, at the price we agreed to .Rarely have I encountered a more thorough, responsive and professional company. I can't recommend them enough.
Had a fantastic experience with NMD. Nick Rivers came out and made careful adjustments to my heat pump on the weekend right before my birthday party. They were prompt, responsive, and respectful. Highly recommend!
Nothing but problems since new system for heat and a/c installed 2024. First a burst pipe and flood, causing extensive damage to our home. Cleary related, and the ultimately admitted fault --but denial was the first protracted response. With subsequent issues, blame shifting, long delays in responding, terrible attitude. Deplorable customer service. Avoid!!
My experience was terrible. I recognize they have many good reviews of late. But mine was a situation where there was terrible communication by the company over a couple of years. Then in my attempts to resolve the issue they were unresponsive and at the end Brian Nelson did not give me the courtesy of a call, but merely sent a rude email. Apparently doesn't care if he gets a bad review.
When two other HVAC vendors said we’re not taking new customers, Nelson Mechanical Desigh said, let’s schedule a technician’s visit to diagnose the issue. Within 10 minutes of their visit problem diagnosed and parts were ordered. Great service!
Frequently asked questions about Nelson Mechanical Design
How is Nelson Mechanical Design rated?
Nelson Mechanical Design has a 3.9 star rating with 34 reviews.
When is Nelson Mechanical Design open?
Nelson Mechanical Design is closed now. It will open tomorrow at 8:00 a.m.
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