This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Nelson Ford, Inc. Service
- Automotive
- Martinsville, VA
About this business
Established in 1975. GR and JoAnn Nelson began selling used automobiles in the early 70's with a small used car lot named Holiday Motors. GR's vision to invest their savings and purchase a Ford store in Bassett, Virginia back in 1975 turned out to be a good decision. The support and loyalty of our customers has led to continued growth of the business. Now with the help of their son Barry Nelson, the business has grown to include 11 new car franchises and more than 300 full-time employees. With 3 generations actively involved... read more
Location details
201 Commonwealth Blvd W, Martinsville, VA, 24112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Absolutely zero is my score horrible place to do business they lie, treat customers like crap, won't stand behind their warranty, won't take care of recalls that I have tried to have taken care of I had a set appointment at 9:30 a.m. they told me 2 hours it would take and they would call I walked around for three and a half hours with no phone call I went back to find my car hasn't even been moved they are the ones that gave me an attitude inside I told them that I was going to be waiting and they just don't care this has be... read more
Business response:
It is unfortunate that Mr. ******had a poor experience at our dealership. I would like to address his concerns and offer an apology for the miscommunication that occurred. Mr. ******was checked in at 9:31 AM on Wednesday February 26th. He came in with a check engine light being on, and explained that the vehicle was hesitating. He explained that the transmission was shuttering and had a lag when trying to accelerate. Since the service requires a diagnosis it is not practical to provide an expected time for the work to be com... read more
The ONLY reason we went to this dealership was due to personal reasons (having to have someone from NC come up to sign off on the car we were trading). From the get go it was unpleasant. They saw my boyfriend's credit score and immediately snubbed him. Now w my credit score we could get anything on the lot... Their words. We choose the car we wanted, did all things and left with a used 2020 vehicle with a little over 32k miles. Thirty minutes down the road the check engine light came on. We called the dealership and we're ad... read more
On August 13, 2022, I put my Ford Escape in the shop at Nelson Ford on Commonwealth Blvd. in Martinsville, VA. 24112. As a result my vehicle stayed in the shop until September 7,2022. My bill was $729.79. I did not have my vehicle 24-hours before my vehicle was back in the shop for the exact same thing. This time I'm being ask to pay and additional $290 for what should have been fixed the first time. One would think after being in the shop for nearly a month, whatever was wrong would be corrected. I spoke with my advisor (Sa... read more
Frequently asked questions about Nelson Ford, Inc. Service
How is Nelson Ford, Inc. Service rated?
Nelson Ford, Inc. Service has a 1.8 star rating with 4 reviews.
When is Nelson Ford, Inc. Service open?
Nelson Ford, Inc. Service is open now. It will close at 5:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com