Neil's Carpet Service

Ly Ka 

on Google

5 days ago

We hired this company to clean our carpet and paid a large amount of money, expecting quality service. Unfortunately, we were very disappointed. After the job was done, the carpet was still soaking wet and didn’t seem properly cleaned at all. It felt more like a rush job than professional work. We reached out with our concerns, but there was no real effort to make things right. Definitely not worth what we paid. I wouldn’t recommend them based on our experience. 

Jenelyn Baylon 

on Google

5 days ago

I sent my carpet to this so-called “cleaning service” expecting professional care. What I got back was a disaster—my carpet was returned soaking wet, full of mold, and completely ruined. The smell was awful, and the damage was irreversible. I tried to reach out and visited the address listed on their page… only to find out there was no store. Nothing. Just an empty or fake location. This is a scam operation pretending to be a legitimate business. They took my money, destroyed my property, and then completely disappeared. No ... read more

JENELYN BAYLON 

on Google

6 days ago

I had one of the worst experiences with this so-called carpet cleaning service. I sent them a perfectly good carpet, and when it was returned, it was soaked, smelled terrible, and had mold all over it. It was obvious they didn’t dry it properly—or even take care of it at all. I decided to go to their store to speak to someone in person, only to find out there’s no actual store at the address they provided. That was the final red flag. No shop, no customer service, and no way to get help or a refund. It honestly feels like I ... read more

abba alcedo 

on Google

a week ago

The Neil’s carpet are fake they have address in Oakley but when you go there it’s diff establishment they use the address so that way people believe they have office or company there when I call and ask the place they told me walk inn is not allowed if the company is real you go there to talk to the manager if like to talk to the manager so that way u can show all the pictures when the guy clean my carpet it’s disgusting because my husband paid for 320 deep clean but he didn’t do his job plus my carpet is flooded when we dra... read more

Vanessa Alcedo 

on Google

a week ago

That guy clean the carpet and he told us that we have to pay 420 but when we explain it to him that why he has diff price he told us he can remove everything including the stain for 320 $ when we call the Neil’s carpet phone to cancel it because of the big diff price from 89 420 he told us don’t tell the Neil’s because he will give us 100$discount for deep cleaning but suddenly he didn’t do his job and my carpet are flooded we drain and send it to Neil’s carpet so that they can see but they didn’t do anything we try to go to... read more