Neighborhood Credit Union

Liz Sanchez 

on Google

5 years ago

This branch is great my issue is with the call center. Tried to call the branch today and my call was diverted to a call center even though they are open. The agent had no basic information like which branches could assist me in getting a instant card replacement and became rude when I questioned the purpose of diverting the calls if they are open. She said if I wanted the information I would have to go in person. This is absolutely inconvenient if they are going to take the call have the information!! 

Marty 

on Google

5 years ago

I've been doing business with NCU for many years and have always had terrific service for remote services. I rarely have to visit a branch, so I have no input on that portion of their business. I recently worked with Marco H. in establishing a new account and he was terrific to work with. He was patient and professional, and followed up with an email. Thank you Marco and NCU! 

Andrea Mack 

on Google

5 years ago

I visited this location on a few occasions and each time worst than before. I simply wanted to cash my check and get back to work. Unfortunately for me and the line of impatient customers behind the teller, I assume, named Marco spent 30 minutes of unnecessary time to "verify" a check. I totally understand that there is a protocol but when does this apply..? Just on Mondays? I've been cashing this same check for almost 7 years now and apparently they pick and choose when they feel they want to do their job! Marco had the aud... read more