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Neal Tire & Auto Service
- Tires
- Litchfield, IL
About this business
Location details
1010 Old Rte 66 N, Litchfield, IL, 62056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have always done a great job.
Terrible customer service. The desk clerks are very unfriendly and if they can’t figure out what’s wrong quick enough you’re SOL. And they’ll tell you as much. They are the classic example of everything that people hate about repair shops.
Went in to look for rims. Manager would not help. 6 months later i go in asking if he will mount tires on the rims i had bought and with a big grin he said i normally charge 25 but those are 50....because i know i am the only one in mattoon that can mount them. I drove 10 mile to charleston and got tje best service at the neil tire there...ask for melvin. He did them for under 30 per tire. Mattoon neil tire is the worst and i still can not believe the arrogance.
Edited pending phone call.---------------------------------------------------------------------------------------
Some of the worst customer service I've ever received.
I will NEVER go back to this place. We went in for a check engine light and were told the repairs were thermostat related and quoted under 300 dollars. It took them 10 days to get the repairs made and when we went to pay the bill the till was about $900. They had done over $500 of work on the brakes that we had never authorized. When we talked to them the best they stated they could take off was less than $200. The manager acted like he was doing a great favour for us. To make things even worse the first time I went to drive... read more
Very Friendly, Fair prices. Great customer service! Highly recommended! Even after you've bought tires they will take care of you. They value customers highly. You will find no better tire service. If you go here you can feel safe in your purchase.
they do good work and treat you fairly. Their prices are a bit high. Check with froedges also for auto work, they are usually cheaper for anything other than tire work.
I have always had great experiences with Neal tire. We have taken all 5 of our cars to them for many years and have never had a bad experience. A couple of times when we took cars in for brakes, they have told us we didn't need them yet and didn't even charge us to look at them.
Frequently asked questions about Neal Tire & Auto Service
How is Neal Tire & Auto Service rated?
Neal Tire & Auto Service has a 4.5 star rating with 143 reviews.
When is Neal Tire & Auto Service open?
Neal Tire & Auto Service is open now. It will close at 6:00 p.m.
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