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Nations Photo Lab
- Consumer Services
- Cockeysville, MD
About this business
Nations Photo Lab is a leading source for premium photofinishing products and services. Professional photographers, emerging photographers, and corporations alike utilize our lab as their source for top quality products, fast and accurate turnaround time, invested customer service staff, and competitive pricing. We appreciate your product as much as you and your clients, and we're here to make the process seamless.
Location details
11103 Pepper Rd, Cockeysville, MD, 21031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered ONE print last month. Absolutely zero update. I didn’t expect it to be here before the holidays, but I mean come on, it should have at least shipped by now. I don’t think they have even begun working on it. I thought this was a reputable company, but now beginning to think I got scammed.
Business response:
Hi Jenny, I'm so sorry to hear about the trouble you had with this order! I'll reach out to you via email so we can help set things right!
RecommendedNot only do they have great products, Nations photo lab has gone above and beyond with customer service for me. They are truly amazing and care for their customers 110%. I cannot thank them enough for all they have done...I highly recommend them
Business response:
Hi Deb! Thank you so much for the glowing review, we're always happy to help!
Was unsatisfied with an initial issue, however their customer service reached out to us and handled the issue without hesitation. Thank you, NPL.
Business response:
Thank you for working with us Shane! We sincerely appreciate it! :)
Very disappointed in the quality—had very high hopes.
Business response:
Dear Tricia, Thank you for contacting Nations Photo Lab. I sincerely apologize that your order did not turn out as you had hoped. I want to assist you asap. I reached out to you on facebook messenger asking for your order number so that I can review your prints. When convenient please private message us.
Ordered prints 22 days ago and still haven’t received them. Fluke? Maybe, but I wouldn’t use them again
Business response:
Dear Alan, sincerely apologize for the delay and hope that you will give us another try with the credit you received. We are currently making some changes and improvements to support our customers' product turnaround time needs. We also have ongoing conversations with our shippers to communicate any changes or delays to their schedules effectively. We want our customers to have the utmost accurate delivery time possible.
Hello! I just wanted to thank you guys so much for all your hard work this year. Especially durning the pandemic and holidays. You guys have been amazing and I really appreciate your dedication to your customers. Thank you so much again, have a wonderful New Year!
Business response:
Thank you Amber!!!
Amazing photo quality and color. Customer service was incredible, responsive, and very helpful. This is the only photo printing service I will use from now on. I am extremely pleased with the prints and album with ordered.
Business response:
Hi Kristen, thanks so much for the kind review and thank you for trusting us with your precious memories! Happy holidays!
Slow shipping, crappy customer service, ordered a handful of regular prints weeks ago that we’re supposed to be here by now and still haven’t arrived and won’t be here till well after Christmas.
Business response:
Hi Jacqueline, I'm so sorry to hear about the delays with your order! Please reach out to customer service so they can help set things right, info@nationsphotolab.com
pictures ordered a month ago, never received and cant get anyone on the phone to refund my money. I'll order from walmart from now on.
Business response:
I'm so sorry to hear about the delays with your order! Unfortunately, these delays are nationwide and spanning many different mail carriers. USPS is currently experiencing the holiday rush with everyone shopping online this season, coupled with the pandemic's strain and significant delays to all packages shipped without 2-day or overnight priority. Please reach out to us with your order number so we can set things right for you. Info@nationsphotolab.com
Frequently asked questions about Nations Photo Lab
How is Nations Photo Lab rated?
Nations Photo Lab has a 4.3 star rating with 654 reviews.
When is Nations Photo Lab open?
Nations Photo Lab is closed now. It will open at 10:00 a.m.
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