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National Seating & Mobility
- Medical Supplies
- Vancouver, BC
About this business
Location details
48 E 6th Ave, Vancouver, BC V5T 1J4, Canada, Vancouver, BC, V5T 1J4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | Closed | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called to book my manual chair in for a bearing replacement in the front right castor stem. Instead of booking me in, they insisted my chair needed an assessment first! I explained that I needed it fixed but it fell on deaf ears. Don’t waste your hard earned money on this place. They don’t care if you’re paying out of pocket.
Absolutely appalling customer service. Will sometimes have to send email and after email for weeks or months before someone can be bothered to respond. After nearly a year of trying to get a mobility aid that is malfunctioning in a very unsafe manner repaired, NSM has refused to honour the warranty on (very expensive) goods that they sold. They had plenty of time for me when I was spending lots of money, and then as soon as I needed warranty work and wasn't spending money they literally couldn't even be bothered to reply to ... read more
I always strive to give services the best rating that I can do. I got my electric wheelchair for mobility from the dealership a number of years ago. I found it extremely difficult to get service in a timely manner. This last time I've taken my chair in near the end of June. If it were for not for the fact that I have a secondary wheelchair I would be still out of my wheelchair even from that time. Last time I phoned sometime in early July They said that they still didn't get the quote from the ministry of social development.... read more
They do not pick up the phone (attempted 3x). Moreover, upon coming to the store in person, we waited long to be served. We attempted to purchase an item; however, upon checkout, the price we were quoted was almost twice the price at other places. The employee did not know why the item was priced so high in the system, when it was priced at the low, original price the week prior. Upon asking a senior associate, they do not know why the price suddenly changed and said maybe it is the "tariffs". Moreover, the item (which is a ... read more
Canadian customer. I’ve had issues with service maintenance in the past. And this last time didnt even attempt to assess my problem and fix or just suggest a fix. Im done with them. Unhelpful customer service, and maintenance service. The business i used to use was great and went immediately downhill when the americans bought it.
Frequently asked questions about National Seating & Mobility
How is National Seating & Mobility rated?
National Seating & Mobility has a 4.3 star rating with 96 reviews.
When is National Seating & Mobility open?
National Seating & Mobility is closed now. It will open on Monday at 8:30 a.m.
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