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National Orthodontics

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3.8
28 reviews
|Orthodontists|Lilburn, GA 30047

4030 Lawrenceville Hwy, Ste 2, Lilburn, GA 30047

(770) 931-7695

https://nationalorthodontics.com/

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3.8
28 reviews
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Christy C. review for National Orthodontics
Christy C. on BirdEye

7 months ago

06/15/2021, 18:24 PM
WARNING!!!! Do not go to this office! They put brackets on my daughter's teeth without permission and not according to her predetermined planned care schedule, wouldn't remove them, then charged us $1000.00. 8 months later, she is still being held hostage with just brackets on her teeth, they refuse to treat her, and refuse to release us to seeks care anywhere else. I cannot say enough about how uncaring, unprofessional and dishonest this office is. Do Not Go Here!!
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Piper Slaton review for National Orthodontics
Piper Slaton on Facebook

a year ago

01/12/2021, 12:39 PM
my daughter was a patient for 2 years, started out ok, the young lady who worked at front desk was very professional. After my daughter wore braces for little over two years,her dentist said there was a hard substance like bonding left on her teeth now this is something the clinical staff should have been more meticulous about. On top of that stated she would need braces AGAIN of course I was like ummm NO, so called office today to discuss I was placed on hold over 10 minutes along with some rude lady name Myesha or something strange. She stated she would speak to the Dr. call me back,NOT I called her she was quite rude,she must be new. I would not recommend this place.
Reggie Pittman review for National Orthodontics
Reggie Pittman on Facebook

a year ago

08/15/2020, 01:09 AM
When selecting an orthodontist, please DO NOT choose this place. They are very anxious to get your business but when doing so, they do not honor the prints in the contracts and agreements. I agree with others comments in that they will easily cancel your appt at the last minute (after it takes weeks & months to get one) but will charge you if you cancel. Also, the hidden and added fees are ridiculous. In the midst of COVID, I was told of a new office policy that I had to file my own claim with insurance for retainers (they’d prefer for their money not to be tied up for weeks for claims review). I made a big mistake by not reading reviews when choosing this place for service. It's the absolute worst and the leaders in charge make no effort in demonstrating customer service to address and resolve customer concerns. After several attempts to reach the office manger - Alma McLeod, she or Dr. Thomas never bothered to return my emails or calls. Midway through service, I even switched offices from StoneCrest to Lilburn but the staff, service and deceitful practices were all the same. I too, will be sending a notice to the BBB because such a large practice should not be allowed to operate this way without investigation. One staff member who is polite with exemplary customer service is Mariana (spelling) at the Lilburn office. With her professionalism, she really should be working at a better company.
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