National Car Rental

David M. 

on Yellow Pages

8 years ago

Bottom line is you simply cannot beat the Emerald Aisle experience. Reserve in advance and walk to the Aisle, pick your car and drive away minutes after getting there. Additionally, I have used this location numerous times and have always found the staff to be friendly and helpful. 

Joe M. 

on Yellow Pages

8 years ago

Only waited a few minutes for the shuttle, pickup and drop off of the car was easy. Michael (shuttle bus driver was friendly and helpful). 

Kelly L. 

on Yellow Pages

8 years ago

Flew in to LAX 10/7 about 1030pm. Was surprised to see a line of people waiting outside Terminal 5 at the rental car pickup. the area is dark, congested, and pungent of exhaust odors, so not a place you want to be very long. We waited over an hour for a National bus to come and pick us up. in that time period, 2 busses drove by that said BUS FULL on them. In that time period at least 3 busses for every other name brand car rentals came by for their pickups, with Enterprise leading the way sending a bus about every 5-10 minut... read more

Melissa P. 

on Yellow Pages

8 years ago

I have been a National customer for many years and had a recent horrible experience at LAX. We waited in a congested and hot, exhaust filled shuttle zone at LAX where we were instructed to wait for the shuttle to the rental lot. A shuttle never came yet all other rental car shuttles did. I had to walk down to hertz to ask them if they knew where the national shuttle was and they said that they were filling up so fast that they had to exit the terminal before making it down to pick us up. No communication from National and no... read more

Rita F. 

on Yellow Pages

8 years ago

The continued issues with no buses to take you to the rental location is going to get me to change companies if this isn't improved quickly. It's a consistent problem and this time I waited almost 45 minutes for a bus to come 

Benjamin N. 

on Yellow Pages

8 years ago

Great car selection and service Need to get better with shuttle service Perhaps National should put a few signs to show how to get to the freeway 

Kamran L. 

on Yellow Pages

8 years ago

I like National, but they have to do something about the bus transport to and from the terminal at LAX. Flying frequently in and out of there, you wait as long as 45 minutes when every other rental car company has 4-5 buses come through before a single one from National shows up. Many have provided the same feedback to National Management on site, but no improvement has been made in over 2 years. Thinking of switching for this reason alone. 

L T. 

on Yellow Pages

8 years ago

Well it's not actually on the airport property but none of them are. A bus transports from LAX to National. It was crowded, however being a premium member allow you to by-pass the front desk and walk over to any car you want in your row....there's a lot of choices. I like National for this very reason. We don't fly as much as we once did but I always check prices with National first...sometimes they a too high and other time (like now) they were reasonable. National I was very happy with your process and my rental. Thanks 

Jeff E. 

on Yellow Pages

8 years ago

I travel all over the US and this is one of the best places to rent a car. Always a good selection of cars, quick service to leave the lot, excellent return service and prompt shuttles to take me to the airport when all is said and done. LA has terrible traffic, but the car rental center for National is no trouble at all.