This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Napleton's Auto Park of Urbana Service Center
- Automotive
- Urbana, IL
About this business
Visit our Service Center for special pricing for oil change services, new tires, brake pads, brake rotors, mufflers, and more advanced car repair by our factory-trained master technicians.
Location details
925 Napleton Way, Urbana, IL, 61802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I recently had an issue with a rear view mirror in my Mazda. I took it in, and worked with Jamal. He immediately found some ways to creatively help save on cost and labor with the repairs. He was extremely diligent and helpful. I unfortunately had a second issue after the initial repairs. I brought it back and had the repairs done again at no cost. Jamal, Kelly , and all the staff was extremely helpful. They really built a trusting relationship that I appreciated and would bring my vehicle back and trust them with it.
I called the VW service center 5 times just to be put on hold and hung up on 4 times. On the 5th call Instead of asking to be transferred to the department I needed I asked the service agent if he could contact them in my stead, he called around and faced the same results- there’s no one there to answer or make an appointments with… except there was. I wasted more of my time before work to go to the vw building and the service building behind it and to my surprise there are 7-10 agents just walking around twiddling thumbs an... read more
The last time I took my car there for an oil change, they forgot my car, forgot about me because the shuttle brought me home, when I called to find out about it, they had the shuttle come pick me up, gave me my car and insisted they were not going to charge me for inconvenience. Well, it’s a good thing because I don’t think they did the oil change Because there was no sticker in the window, no format like they normally put in your car And a few months later, The engine started knocking. Looked for my receipt realized they di... read more
When I first started going here service was not great, but over the last few months service has slowly improved. I hope it continues to trend in that direction.
Spoke with Dionte. Service was awesome. He's very professional salesman.
Frequently asked questions about Napleton's Auto Park of Urbana Service Center
How is Napleton's Auto Park of Urbana Service Center rated?
Napleton's Auto Park of Urbana Service Center has a 4.2 star rating with 197 reviews.
When is Napleton's Auto Park of Urbana Service Center open?
Napleton's Auto Park of Urbana Service Center is closed now. It will open at 7:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com