NAPA Auto Parts - Little Lake Auto Parts

Ugrd1346 

on Citysearch

13 years ago

Finally gave them my business After reading the reviews, I was skeptical about giving them my business. I have had my current Swiss Army for about 10 years. It has been a great companion for many trips. Anyway I needed something a little smaller as it seems the overhead space is constantly shrinking. The owner was great. He showed me the current model of my suitcase, pulled up 3-4 competitors, then stood back as I tried them all out. He answered questions when I had them, and seemed very informed. When I made my selection (I... read more

TravelCustomer 

on Citysearch

13 years ago

Don't Give These Guys Your Business I bought a full set of Tumi there seven years ago and brought back one bag for repair about a month ago. I almost didn't leave the bag because they indicated that Tumi would probably not repair the bag out of warranty. Turns out they did, without cost, so I'm glad I didn't listen to the guy who checked my bag in at Rooten's. After three and a half weeks I called to check and they said they had no information on the bag. Told me to expect 4-6 weeks, even though they earlier said 3-4. Then i... read more

Stiffnbody 

on Citysearch

14 years ago

Great Travel Store My partner & I are taking our first Alaskan crusie. We wanted new lighter luggage & friends kept telling us to visit Rootens. We needed to find the location as our GPS kept having us turn the wrong way on Main (use the Citysearch map). Once there we discovered Rootens was having one of their Travel Light, Pack Right classes. It was awsome. Not only did we have a Rooten's "Travel Advisor" help us get the perfect lightweight spinner luggage, but they also helped with several travel accessories we needed. The... read more

great customer service 

on Citysearch

14 years ago

Rooten's Luggage is the finest luggage store in Orange Count I have been purchasing luggage from the Rooten family for over 15 years. I have bought close to twenty items, mostly TUMI, in all sizes of luggage and business cases for myself and family. We travel throughout the country and world and at times luggage needs to be repaired. I was shocked when I read the the review of March 18th because whatever his experience it is so far from the reality of how this family treats it customers that I had to submit my opinion. I nee... read more

TravelGuru 

on Citysearch

14 years ago

One stop shop.... I have always purchased my travel goods here and I must say that 'Rootens' is in the business of customer service... and that is why I continue to give them my business. They have always answered all of my travel related questions, offered loaner bags while mine was out to the repair shop, and seem to have more and more selection every time I return. I know they do packing enhancement/travel seminars FREE to the public for whoever needs the info and that, to me, is all about customer service. Prices always ... read more

customer service a must 

on Citysearch

14 years ago

Horrible experience at Rooten's Luggage Center, Irvine Avoid this place at all costs. I turned in my luggage on 1/23/11 because of a broken handle. They said they might be able to fix it in-house. I told them NOT to send it out if they could not fix it. They promised to call me. Never happened. They sent it out. Then I couldn't get it back. They promised it would be ready numerous times, but never called to update me (despite multiple promises) and I had to call continuously. I had to eventually accuse them of losing my lugg... read more