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NAPA Auto Parts - Franklin Auto Parts
- Automotive
- Franklin, IN
About this business
NAPA was created to meet America's growing need for an effective auto parts distribution system. Today, 91% of DIY customers recognize the NAPA brand name.
Location details
191 Commerce Dr, Franklin, IN, 46131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Staff at this location is always nice and helpful. I come here often for parts and Dennis always goes above and beyond to help. They always have what I need and if they don’t then they get it quickly.
I have a NAPA store six miles from my home. I tried doing business with that store. It was a miserable experience, so much so I actually called Corporate. I drive about twenty mile to go to this NAPA store in Franklin Indiana. Dennis is a valuable asset to this store or any NAPA he would be in. I discovered he actually owned his own garage many years ago and is a wealth of information. The store is clean and well organized and most of the time, what I need is in stock. If not, they get it ordered in.
Shame Shame Shame!! Never should a customer see YOUR customers' credit card numbers!! As I was at the counter and looking around there it was! A list of what I'm thinking was their customers. I did recognize some of the business names. Names, credit card numbers, expiration date, all of it in plain sight! Then the man that was 'helping' me went to look for a part as one girl sat at the desk. I'm assuming watching tiktok on her phone. (Because of the volume she had it at, I had to hear it also). Some other lady ended up actua... read more
Unhelpful and lacks the willingness to provide any sort of customer service.
Below is my review from 1 month ago. NAPA WHAT HAS HAPPENED? Haven't seen the new manager last couple of times I've been there. Hope the heavy set one isn't in charge now! His daughter who seems to wear pajamas to work about ran me off the road as we were on Morton probably couldn't even hear my truck horn over her extremely LOUD rap music. All this in a company car! Not what the place use to be. So sad. ~ ~ ~ This store has a NEW manager!!! 👏👏 He is from the Napa in Shelbyville and he knows what he is doing that's for sur... read more
Frequently asked questions about NAPA Auto Parts - Franklin Auto Parts
How is NAPA Auto Parts - Franklin Auto Parts rated?
NAPA Auto Parts - Franklin Auto Parts has a 4.5 star rating with 25 reviews.
When is NAPA Auto Parts - Franklin Auto Parts open?
NAPA Auto Parts - Franklin Auto Parts is closed now. It will open on Monday at 7:30 a.m.
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