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Nantucket Resort Collection
- Hospitality
- Nantucket, MA
About this business
Location details
3 Step Ln, Nantucket, MA, 02554, United States
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Alicia is a wonderful employee there! She is always friendly, supportive, and helpful. Her ability to connect with the guests is great and her effectiveness is amazing. The rooms are always immaculate. They are beautifully done. Breakfast and coffee is always wonderful. Thank you!
DO NOT BOOK HERE. We had to cancel our stay after a friend in our group suffered a serious fall that required emergency surgery made more complicated by a newly classified high-risk pregnancy. We reached out to the hotel multiple times — Wednesday (the day of the fall), Thursday, and twice on Friday — explaining the situation and offering medical documentation. Each time, the front desk staff was kind and seemed understanding, but told us only the manager, Alicia, could make a decision about issuing a credit. Despite repeate... read more
Horrible customer service and manager truly doesn’t care about its customers. Front desk people are rude.
Do NOT book here!!!!!!! We reserved a room to celebrate a special milestone — our babymoon — and spent a significant amount for the experience. Unfortunately, just two days before our stay, a serious accident led to emergency leg surgery and hospitalization and a now high-risk pregnancy, requiring complete non-weight bearing for 6–8 weeks. When we reached out to the hotel, their only response was to offer a reschedule within the next month — completely disregarding the reality that I may be hospitalized during that time, cou... read more
Frequently asked questions about Nantucket Resort Collection
How is Nantucket Resort Collection rated?
Nantucket Resort Collection has a 4.1 star rating with 106 reviews.
When is Nantucket Resort Collection open?
Nantucket Resort Collection is open now. It is open 24/7.
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