NAMCO Pool & Patio Equipments

Michele W. 

on Birdeye

2 days ago

I owned a pool for 28 years, which I bought from Namco, and it just collapsed in May. After removing the old pool, I went to Namco again to purchase another pool. Namco in Swansea, MA was the closest, and I'm so glad I went there. The girl Lisa, who works at Namco, was so knowledgeable and nice. She helped me pick out a pool that would be able to butt up against my existing half deck, and one that was of great quality. She also helped me with all the other supplies that I would need for my new pool and choose a reliable pool... read more

Vesna A. 

on Birdeye

4 years ago

I just had to file a complaint with consumer protection in regards to Namco. My town inspector will not pass my pool as he is claiming Namco sold me a pool that is not a state complaint. I have attempted for weeks to have this resolved with Namco but they are not returning any phone calls/emails. I have chosen them believing they were a great company that would take care of their customer but sadly that is far from the truth. I have been having this issue for 6 months now without resolution in sight.... 

Jeff 

on Birdeye

6 years ago

Like many others, I ordered a pool early this Spring and still didn't receive it almost 2 months later. Salesperson said it would only take 2 weeks. After I ordered they immediately stopped answering their phones. My only recourse was to post negative reviews, file complaints with the BBB/Mass Attorneys General Office, and email their 29 year old CEO (Jim Martyniuk ). Eventually they allowed me to cancel my order and offered a refund. They never issued the refund, so I filed a credit card dispute. Today, I get a cal... read more

Jeff 

on Birdeye

6 years ago

They do not answer their phones or return calls.