This profile has been claimed by the business owner or representative.
MyUS.com
- Shipping Centers
- Sarasota, FL
About this business
Since 1997, MyUS has given international shoppers access to US products and a worry-free shipping experience. From global shipping logistics to country-specific restrictions and export information, our expertise makes shopping US stores and shipping around the world simple. Join today for your own MyUS suite address and get what you love from the USA. If you're looking for an easier one-cart checkout experience, try our MyUS Shopping browser extension and mobile app! We're helping 5,000,000+ members in 220+ countries access ... read more
Location details
4299 Express Ln, Sarasota, FL, 34238, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedGreat customer service, shoutout to Abubaker.
my package has been in review for ages and i dont know why. its just a dress i bought. and ive send multiple emails and i got no responses. and i tried their chat but that just takes ages. i just want my package.
Business response:
Please provide us with your case number and our team will look into this for you.
This is the worst organization I have had the displeasure of engaging as a client. They illegally hold items and will not release them in order to charge storage, thus stealing from they customers. They do not answer for months. They still have my merchandise with no intention of releasing it for shipping. DO NOT TRUST THIS COMPANY. Unthetical in their business
Business response:
Please provide us with your MyUS information or your case number and our team will reach out to you with assistance.
Worst experience ever. We ordered a table at CB2 delivered at MyUS in may. The table was delivered broken. No notification of delivery from myUS who lost the item in their process. Impossible to talk to anyone at MyUS. We kept chasing no one came back to us. In the meantime we keep paying membership to MyUS for a service we don’t use. We need to pay delivery charges now for a free return pick up offered by Crate and Barrel. All this while being based in Europe If I was aware of all this never would I have used myUS services ... read more
Easy of service. Affordable shipping rates. Thanks to Julius Lemuel for sorting out my issues
I have absolutely nothing even remotely good to say about MyUS's customer support. There is no way to contact them by phone, and they don't respond to customer support emails. They don't even have something as basic as a verification email that notifies you that your message had been received. The chat online feature was also abhorrent. My questions were never answered but instead followed by very contradictory copy/pasted information. Then, when I asked them to clarify what they mean, they answer with incoherent 1-3 word an... read more
Worst company they dont have customer service . They keep changing rules , the lime you to discard the stuff so they sell them
what you think you will save by shipping through them , you will regret, you will end up paying double or more
The packaging/sending by MyUs went smoothly however the Fedex Service, which I paid over $200 for (advertised as 6-day delivery on the MyUs site) has taken over 5 weeks (and I still do not have the package). This was not due to custom's delays either and there has been no word, apology, nor is there any recourse for this. I understand 2-3 week delays with Covid, but 5+?? Neither Fedex nor MyUS will update their delivery times to indicate the reality of delays, nor take responsibility. I was told delivery times are 'normal to... read more
Frequently asked questions about MyUS.com
How is MyUS.com rated?
MyUS.com has a 3.4 star rating with 2,385 reviews.
When is MyUS.com open?
MyUS.com is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com