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MyUS.com
- Shipping Centers
- Sarasota, FL
About this business
Since 1997, MyUS has given international shoppers access to US products and a worry-free shipping experience. From global shipping logistics to country-specific restrictions and export information, our expertise makes shopping US stores and shipping around the world simple. Join today for your own MyUS suite address and get what you love from the USA. If you're looking for an easier one-cart checkout experience, try our MyUS Shopping browser extension and mobile app! We're helping 5,000,000+ members in 220+ countries access ... read more
Location details
4299 Express Ln, Sarasota, FL, 34238, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
MYUS.COM denied my insurance claim some time ago based on that fedex being the carrier only gave 28 days to file a claim..I was close to that..however myus staff told me more recently that they self insure ..So I asked them which is it ? I cant get an answer to this simple question
Business response:
We do apologize for the issue you are facing. Please provide us with your case number and our team can review this.
RecommendedPedde Jeff was extremely helpful and polite in resolving my query. A credit to the company where others had let me down. He took ownership of the query through to completion and was very efficient. Thank you Pedde!
Business response:
It is our pleasure to assist you!
sick of waiting for a response for months on end! I keep getting new case numbers but none of the previous case numbers have been resolved but new case numbers for the same issue! I now have a parcel going to a country I no longer live in and a refund going to a credit card in that country I no longer live in and the account is closed. however I did get a response a FB post you can only get a refund on the card the purchase was done. This is ridiculous because it means I may never get a refund. no help and zero care factor. ... read more
Business response:
Please provide your case number here and our team will look into this.
Sent 2 shipments and automatically charged my card without any notifications whatsoever. Wouldn't respond to my petition about it either. Terrible service. Slow customer support. High fees. Will not use again.
Terrible service. Long delays. No response from their support team and they've continued to put unauthorized charges on my credit card for months now despite me canceling the service. I still have yet to hear back from their team.
Fast service and friendly agents
Great customer service, Vannessa is an Angel ... she gave me 1hour 29minutes to be exact to clear all my doubts
The most abysmal customer service I have ever experienced
Business response:
We are sorry to hear that. Please provide us your suite number so we can look into this.
Business response:
We do apologize for the issue you are facing with our service. Our team would like to look into this for you. Please provide us with your case number or MyUS suite number.
Frequently asked questions about MyUS.com
How is MyUS.com rated?
MyUS.com has a 3.4 star rating with 2,385 reviews.
When is MyUS.com open?
MyUS.com is closed now. It will open tomorrow at 9:00 a.m.
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