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MyPilotStore
- Aircraft Dealers
- Scottsdale, AZ
About this business
Location details
15887 N 76th St, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered 1 IFR training hood and paid a total of $16.10. With shipping included but when I received a confirmation email it stated a Qty. 5 and they charged me for 5 items. They shipped the items within 2 hours of me placing the order when I was at work and when I called I was told to return the items once received and I would get a refund...I know I didn't order 5 as I only needed 1 and saw the total to be paid. The price for shipping these items back will cost me more or about the same as the $56 they charged me. This wil... read more
Buyer Beware: My Nightmare Experience with mypilotstore - Hoping to Save Someone the Trouble Just wanted to share my experience in case it helps someone avoid the mess I went through. 1. I initially ordered from this company, but they didn’t have the items in stock. I had to go elsewhere to buy what I needed. 2. Immediately requested a cancellation and refund, but customer service (Chelsey Davis, specifically) gave me the runaround with excuses about transit and “can’t cancel now” nonsense. 3. I was out of town and didn’t ev... read more
Read the return information very carefully! I had to pay 16.00 to return an item and they deducted their original shipping costs from my refund as well and I had to email them when my return was not credited 2 weeks after they received it. This was not a good experience on many levels. I'm giving a 2 rating instead of zero because they said the return info was on their website and evidently I didn't read it carefully enough so I assume responsibility for that.
This company has very good customer service and they take care of problems when they arise. Very pleased with this company. Enthusiastically recommend!
In addition to a good selection of awesome, aviation-themed items and very competitive prices compared to other, similar sellers, this place demonstrated excellent customer service when a problem arose. After letting them know one of my items had a defect, within 24 hours of my initial notice for a return/exchange, I was communicating via email with a customer service rep who explained the whole process to me. They were friendly, professional and highly communicative, giving me exceptional customer service despite this being... read more
Frequently asked questions about MyPilotStore
How is MyPilotStore rated?
MyPilotStore has a 4 star rating with 628 reviews.
When is MyPilotStore open?
MyPilotStore is open now. It will close at 5:00 p.m.
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