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15887 N 76th St, Scottsdale, AZ, 85260, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 5:00 p.m. | |
Tue | 8:00 a.m. to 5:00 p.m. | |
Wed | 8:00 a.m. to 5:00 p.m. | |
Thu | 8:00 a.m. to 5:00 p.m. | |
Fri | 8:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I ordered 1 IFR training hood and paid a total of $16.10. With shipping included but when I received a confirmation email it stated a Qty. 5 and they charged me for 5 items. They shipped the items within 2 hours of me placing the order when I was at work and when I called I was told to return the items once received and I would get a refund...I know I didn't order 5 as I only needed 1 and saw the total to be paid. The price for shipping these items back will cost me more or about the same as the $56 they charged me. This wil... read more
Buyer Beware: My Nightmare Experience with mypilotstore - Hoping to Save Someone the Trouble Just wanted to share my experience in case it helps someone avoid the mess I went through. 1. I initially ordered from this company, but they didn’t have the items in stock. I had to go elsewhere to buy what I needed. 2. Immediately requested a cancellation and refund, but customer service (Chelsey Davis, specifically) gave me the runaround with excuses about transit and “can’t cancel now” nonsense. 3. I was out of town and didn’t ev... read more
Read the return information very carefully! I had to pay 16.00 to return an item and they deducted their original shipping costs from my refund as well and I had to email them when my return was not credited 2 weeks after they received it. This was not a good experience on many levels. I'm giving a 2 rating instead of zero because they said the return info was on their website and evidently I didn't read it carefully enough so I assume responsibility for that.
This company has very good customer service and they take care of problems when they arise. Very pleased with this company. Enthusiastically recommend!
In addition to a good selection of awesome, aviation-themed items and very competitive prices compared to other, similar sellers, this place demonstrated excellent customer service when a problem arose. After letting them know one of my items had a defect, within 24 hours of my initial notice for a return/exchange, I was communicating via email with a customer service rep who explained the whole process to me. They were friendly, professional and highly communicative, giving me exceptional customer service despite this being... read more
MyPilotStore has a 4 star rating with 628 reviews.
MyPilotStore is closed now. It will open tomorrow at 8:00 a.m.
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