MVP Health Care

Mhyrynde Noa 

on Google

a month ago

Worst customer service ever. MVP thinks it’s urgent to call me three times in one morning for an “onboarding”. I’ve returned the call twice only to be told that MVP did not call me (and the unfriendly, anti-helpful representative proceeded to disconnect the call. The second time, I couldn’t be found in the system. Shameful and thumbs down for MVP. 

A M 

on Google

5 months ago

I wish I could give MVP Health Care less than 1 star. My wife has been battling to get a pre-authorization to have a surgical biopsy done, and after 3 days and multiple phone calls they told her that she was approved and that they were finalizing things, only to find out the very next day that she had been denied because they "accidentally" put it in as a claim as opposed to a pre-authorization. Even after multiple opportunities for error correction over the course of several days, MVP Health Care dropped the ball. Disappoin... read more

Mhyrynde Noa 

on Google

5 months ago

Worst customer service ever. MVP thinks it’s urgent to call me three times in one morning for an “onboarding”. I’ve returned the call twice only to be told that MVP did not call me (and the unfriendly, anti-helpful representative proceeded to disconnect the call. The second time, I couldn’t be found in the system. Shameful and thumbs down for MVP. 

Sue Hoch 

on Google

a year ago

My mother had a hip replacement and lives alone and her bedroom and main bath are on 2nd floor up 13 steps. She has a bad knee opposite of the hip replacement and neuropathy in her feet. We requested she go to a rehab facility for at least a week or two and was denied. They are putting my mother in a very bad situation. We submitted an EXPEDITED appeal and they said it could take up to 72 hours (that's expedited??). They do not look after the best interests of their members. They should be ashamed. 

Shannon K 

on Google

a year ago

Always had a positive experience with MVP. Very nice on the phone.