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MTM
- Business Services
- Creve Coeur, MO
About this business
Location details
635 Maryville Centre Dr, Creve Coeur, MO, 63141, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Yesterday I accompanied my sister on transportation to her doctor. She was picked up 1/2 hour late, when we got to her appointment, we were told she was to late to be seen. I explained that she is in a wheelchair and was transported late. Luckily for her the doctor chose to see her. After her visit we called for a ride and waited 1 1/2 hours of more for a ride. This company is managed very poorly. The driver was very appologetic but it didn't help our frustration. They have there drivers go all over instead of assigning a ra... read more
Im a single bio, adoptive, ****** parent. I have two medically complex children. I adopted one and the other is my ****** daughter. MTM states they will reimburse Milage for healthcare appointments. They make the process so cumbersome and then change a part of it every time I attempt to get reimbursement. They say I have to get prior approval. I call way in advance and then they dont get the approval to me in time. If I do get an approval they kick back your paperwork and they say the signature is not valid. You turn the pap... read more
Business response:
Hello, we are very sorry to hear you are having trouble with your mileage reimbursement. We will need more information from this individual to determine if the complaint would be handled through MTM or the member's health plan. Specifically, we need the member's name, date of birth, and medical ID number. The member can submit this information at *********************** for a secure transfer of data to keep their personal health information safe. Thank you.
I booked a ride (not gas mileage) over a week before the appointment for 8:45pm, Thursday, April 15, 2021 and a return ride at 10:00pm, by the automated phone system which I have used several times before. I checked it in the app and it was correct. However, I checked it again the day before the appointment and was horrified to see that my pick up was now for 8:45am and a will call for a ride home. I immediately called and talked with a girl who fixed it for a pick up at 8:30pm and left the will call for the ride home. I als... read more
Business response:
Hello, we are very sorry to hear about this experience as this is never the quality of service we want members to relay to us. This information has been passed along to our Quality Management team for further investigation. Should the complainant wish to speak to a representative right away to resolve the issue, we encourage them to call us at **************. Thank you.
My HMO contracts with MTM to provide non-emergency transportation for medical purposes. In turn, MTM contracts with various taxi companies to provide the transportation. Some of the drivers are breaking the law by holding their phones to engage in phone calls and to text while traveling at high speeds which causes them to weave in and out of lanes. That is illegal in the state that I reside in. However, MTM and the HMO have repeatedly failed to acknowledge the problem. I even have been threatened with having the transportati... read more
I have unfortunately had to deal with this company to provide transportation. On Dec 07 the company was supposed to pick me up at 3:30pm to pick up my diabetic prescriptions from the pharmacy. Less than 2 hours before I was to be picked up they canceled leaving me with no diabetic supplies and placing my life in danger. They supposedly attempted to contact subcontractors to provide the service but none were available. What is the point in scheduling an appointment only to have the appointment broken and no solution provided?... read more
This company is a joke. They are suppose to help by making things less stressful financially to make it to medical appointments. Instead they lose your trip logs or they just straight out remove paperwork from people's files without notification. My recommendation is to contact which ever state you are in government and complain. We deserve better
Frequently asked questions about MTM
How is MTM rated?
MTM has a 2.1 star rating with 53 reviews.
When is MTM open?
MTM is open now. It will close at 5:00 p.m.
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