Mt. Vernon Internal Medicine

Lauren R. 

on Citysearch

7 years ago

I will start by saying I that I think that Dr. Tinanoff is a really good doctor, she it thorough and bright. The office staff on the other hand is horrendous! I am appalled with my encounter this week, it's unreal. Like other reviews state, trying to get someone on the phone is like your odds for winning the lottery - slim to none. I was scolded in front of other staff members for a simple misunderstanding of how long it takes to get a prescription refill. The last few times I had been able to call in the refill in the morni... read more

Shark12 

on Citysearch

13 years ago

Terrible Respnse – I have never experienced a Doctors office with worse response time...I can't believe I'm still here !!!!! 

LBS53 

on Citysearch

13 years ago

Very happy with doctor – This is the first review I've ever written, but I felt compelled to respond after reading some of the other reviews that I came across while looking up the office phone number. The particular doctor that I see is thorough, compassionate, and open minded. I left the practice briefly, as I, like the reviewer below, have a number of health issues, and I thought one the "concierge" practices might be better suited to my needs. While the concierge practice might have been able to see me more quickly, I fo... read more

sma33 

on Citysearch

13 years ago

Worst Physician Experience I've Had – I have quite a medical history, and, as a result, i've spent a lot of time at doctors' offices since I was a kid. I have to say that my experiences with Mt. Vernon Internal Medicine have been the worst. First, it is impossible to reach an actual person by calling their office. No matter which option you push (even to schedule an appointment), you have to leave a message. Most of the time, I do get an answer within 2 days following my call. However, last week I called to ask a simple ques... read more

CSMobileUser 

on Citysearch

14 years ago

Care about the patient – I'm a patient there and these drs actually take time with you. They have a new ofc mng that has made some changes to help the flow in the ofc. There aren't many offices that take this much time with a patient. I highly recommend them! 

Change2010 

on Citysearch

14 years ago

Changes are Happening! – Sorry both of you have had bad experiences at MVIM. The practice has experienced lot's of problems over the past four years. Believe me there is a new sheriff in town, and changes are happening quickly to bring this practice back to it's former glory. If you have a problem bring it to the attention of the new practice administrator, and believe me it will be fixed immediately. Never hesitate to express your complaints about your care, the staff or the doctors. 

GBT2010 

on Citysearch

15 years ago

Same Place but Careless(?) Staff – I have been a patient in that office for 8 yrs now; and I agree with michal2; the front office/answering services have really taken a plung in customer service skills in the past 2 years. Also, the nurses have been sending patients to outside care (specialists) that are not within your Health Care plan. Better make sure before you go. I am stuck with a huge bill now. Are they really paying attention to what they are doing? Do they really care like they used to? I miss the former staff... 

michal2 

on Citysearch

16 years ago

Untimely action/response from office – Just that - it seems that the office is lazy in returning phone calls (I understand that I am not the only patient but from a primary care, I certainly want to feel that way) and in dispensing time sensitive information.