Mt. Orab Ford, Inc. Service

Tyler Curl 

on Google

11 months ago

3rd time taking my vehicle in for service with only owning it 3+ months. My appointment was scheduled out 2 weeks so the transmission tech could look at it. Got a call a week later that he was still too busy to diagnose it and that they'd look at it last Friday. Called a couple time this week with no answers and no returned calls. Missed multiple days of work due to not having a vehicle and cannot even get an update on when it will be done. Communication and timely repairs would be appreciated when you spend this kind of mon... read more

Kursten Prater 

on Google

11 months ago

Do not take your vehicle here. This place is an absolute JOKE. I have been without a vehicle for 3 weeks, the first week was just to “diagnose” the issue & call the warranty company, the second 2 weeks because the part “was on backorder”. But it took walking in there to speak to the service manager over both stores to find the part himself & drive my vehicle into the garage himself so it would be fixed. Anytime you ask for a loaner they’ll tell you they don’t have one. My car has been in the shop several times so I find it h... read more

D Shepp 

on Google

a year ago

I took my 2021 ford escape hybrid in for recall repairs. And had them just look at one other issue that it was having. They guessed at the fix, that it might fix the issue or might not but want to charge over $600 for an $11 dollar part. So I told them no but since they looked at the issue it costed me $224 dollars to just look at the issue. Biggest rip off I have seen in a while. If it is not covered by warranty find another place that knows what they are doing. This place is a joke.