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M&T Bank
- Banks
- Rockville, MD
About this business
Location details
51 W Edmonston Dr, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I visited this branch for the first time today to use the ATM. While I was using the machine, a male employee was pacing back and forth directly in front of it. This made me feel unsafe rather than secure. ATM transactions should be private, and having someone so close to me while I was using the machine felt intrusive. Staff need to be more aware of personal space and ensure customers feel secure and comfortable during their transactions.
Wow! I've never seen a bank charge to cash its own check. How absurd. A customer paid me with an M&T Bank check, and then I went to the bank to cash it in, and the clerk told me they would charge 3% of the check amount to cash it. I said WHAT? I would never open an account at a bank like that.
Called before coming in for a notary. I was told to just come in because they had two available. When I came in; I was not greeted at all. Pratima Basu told us to sit down and told the other representative that we had to wait because she was busy and had not had a break. She said it in a loud and rude manner for us to hear. Terrible customer service. At no time did she even apologize for the wait. We have many accounts here including business, but we will be looking for another bank.
Worst drive through ever! Impossible to get to it unless you are lost at least one time making circles over and i er again until getting stuck on narrow around streets withheavy traffic. They don't have no land signs nothing. After being miserable for 20 plus minutes to find the way to get to mysterious drive through I had to lwt my gf step out of my car to walk up to them and make deposit. They refused it although we could not get to them by car. Customer service is as miserable as their drive through.
Kelvin and Michael were great! Amazing service!
Frequently asked questions about M&T Bank
How is M&T Bank rated?
M&T Bank has a 2.3 star rating with 17 reviews.
When is M&T Bank open?
M&T Bank is closed now. It will open on Tuesday at 9:00 a.m.
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