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MSI Charlotte
- Countertop Installation
- Charlotte, NC
About this business
MSI’s Charlotte Showroom and Distribution Center features over 450 surfacing products displayed throughout 3,000 sq. ft. of stunning showroom space. We offer the best Charlotte countertop selection, including granite, quartzite, marble, and quartz countertops. In addition, we also carry a wide variety of flooring tile and backsplash tile, including luxury vinyl flooring, porcelain tile, and ceramic tile. MSI also has a full line of pavers, fire glass, and garden rocks.
Location details
1108 Continental Blvd, Charlotte, NC, 28273, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
DO NO* BUY - Should be removed from ALL stores!I am in same boat as all customer reviews. I have been in contact with MSI, answered all questions. Mind you I hired a company to install flooring and followed instruction to the * that were provided in the box, to MSI coming back with they feel it was the installers fault and will honor a refund of 14 cases but I purchased over 35 boxes. *hey won't cover installing price. *he worst flooring ever that does not live up to the warranty standards, should be removed! I am not accept... read more
I wish I had read these reviews before purchasing products made by MSI. I purchased flooring material from ********** made by MSI with a warranty. Approximately 8 months after professional installation, all of the luxury vinyl planks started chipping and breaking at the seams. ********** opened a warranty claim on my behalf in July 2022. After a month of emailing them with no follow up, I asked ********** to forward the emails to me so that I could have documentation of the attempts and I could follow up with them directly. ... read more
I have ordered 2 separate orders of 50 bags for their MSI Ash Black Polished Beach Pebbles and I had to order another separate order of 40 just to finish my yard. All 3 orders were drastic quality differences. They have already faded drastically in just over a month, going from the dark black to light ****. This is not what was represented online for their product. Below is a link to what was represented. All of my rocks now are light **** and this happened in less than one month. This is not what is represented by your comp... read more
We purchased MSI ******** Whitby White *** flooring in April 2021. The next day after installation, they returned. I showed them how displeased we were with this product. We had white linoleum for 21 years and so we were accustomed to a light floor. But the *** was and is much more difficult to keep clean. It tracks everything including leaving water marks in the kitchen. We immediately shared this with the installer, Apex. The salesman said he would contact MSI office. We met him at his office a few days later to make anoth... read more
Business response:
After conducting a field inspection, MSI found no imperfections or defects in the flooring. In speaking with the customer, the customer admitted to mixing several different cleaning products together when attempting to clean the flooring. This created a buildup of soap residue on the face of the flooring, resulting in dirty footprints being left as well as a sticking sound when walking over the floor. It was recommended to the customer to clean the floors by applying a small amount of just "one" neutral cleaner, and then rin... read more
Countertop discolored week after install. Been calling company for almost a year. They promise to email and call back to take care of warranty process. No one ever calls Do not buy from them. They do not stand by their product or basic warranty.
Non Caring!!BEWARE OF THIS COMPANY!!MSISURFACES.COM Last year we wanted to go with with a lighter color on our hardwood floors. After looking around to several places and picking out the color we wanted, we decided to go with these vinyl planks. We hired a very reputable installer to install them throughout our home. We loved the outcome! Well, this year sometime in February, we noticed our floor in our dining room was buckling up. We thought it would eventually lay down. But, it didnt. It got worse and worse. Now it look a ... read more
Business response:
M S International, Inc. (MSI), is an importer and distributor of natural stone surfaces and tiles. The flooring was purchased from a third party retailer, *********** who received this homeowners complaint, regarding warping issues with some of a homeowners almond truffle and maple vinyl flooring, and forwarded this matter to MSI. Upon receipt of the complaint, MSI hired an independent third party inspector, at MSIs sole expense, who is an expert with over seventeen (17) years of experience, is in good standing with the ****... read more
They sold my granite slabs not once but twice and didn't care. Even when home Depot management contacted them about it they didn't care. Even when the fabricator contacted them about it they didn't care. They were rude and so unprofessional. I would not recommend them to anyone.
Frequently asked questions about MSI Charlotte
How is MSI Charlotte rated?
MSI Charlotte has a 4.5 star rating with 205 reviews.
When is MSI Charlotte open?
MSI Charlotte is open now. It will close at 5:00 p.m.
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