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MSC Sleep
- Healthcare
- Latham, NY
About this business
Location details
4a Northway Ln, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is awful. I had been with them for a number of years and worked with one particular woman who did a good job for me. She even sent me a calendar of when I would receive each of my supples on official company letterhead. Masks every 6 months or whatever, headgear once a year. Then she retired, and since then it is IMPOSSIBLE to even SPEAK to a human. Then, they stopped sending my CPAP supplies at the proper interval. I asked one person I finally spoke with why I am not getting my supplies at the rate I'm supposed t... read more
I wanted to express my extreme dissatisfaction with my recent experience with MSC Sleep. From the outset, I encountered numerous issues. Customer service was virtually non-existent, with calls going unanswered and long delays in receiving assistance. The return process for my CPAP machine was incredibly frustrating. It took an unacceptable three weeks to receive a return shipping label despite numerous attempts to contact customer service. Furthermore, I was inexplicably charged for the period during which I awaited the retu... read more
Got a call to reschedule my appointment which I been waiting to do since November got an appointment for tomorrow they call again to reschedule I said no I just wanted to pick up my machine. They said I call you back no call. I call them on hold for two hours.. worsted company ever! If you can go through someone else I suggest you do Debbie M
These guys are the worst! Took them months just to get me a CPAP machine, saying they were waiting on insurance approval. Then they told me I'd have a small monthly fee to pay, but ended up charging me over $500. When I contacted my insurance company they said it's because they are out of network, and nobody bothered to tell me so I could find a different company. The worst experience with a medical supply company I've ever had. Now I have to fight to try to get my money back because they say they can't refund me even when I... read more
I am absolutely thrilled with my experience with MSC! Despite some concerns I had after reading reviews on Google, I couldn't have been more impressed with the exceptional customer service I received from start to finish. The team at MSC provided me with constant updates on my insurance and the timeline for receiving my new CPAP machine, which actually arrived sooner than expected! During my pre-delivery call, they thoroughly answered all of my billing questions and walked me through what to expect. The initial remote setup ... read more
Frequently asked questions about MSC Sleep
How is MSC Sleep rated?
MSC Sleep has a 1.7 star rating with 11 reviews.
When is MSC Sleep open?
MSC Sleep is closed now. It will open at 9:00 a.m.
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