MSA | Medical Services of America Home Health & Hospice

Valerie OQuinn 

on Google

2 years ago

Terrible. I don't even give it a star but you have to in order to post. They have had my mothers order since 3/17/23 never bothered to even reach out to me. I cringe at the level of care anyone would get with this agency. Its a disgrace. PATHETIC!!!!!! Would NOT recommend this agency to anyone period, point blank!!!! 

Kevin France 

on Google

2 years ago

Not really happy with this agency. Recommended and sent by my mother's physician offices. Making regular visits, mom was always "healthy" according to them. A little over two weeks ago, they were discharging her, asked about congestion I heard, told "probably sinus". Next day received a call and they had extended their visits. I called them on the Saturday afterward ,concerned about mom. I could tell by the return phone call and really didn't want to come out. Found her the next day in the floor. Transported my mom to the ho... read more

Terri Matney 

on Google

2 years ago

I would never recommend MSA in Abingdon to anyone in this area. They provide the poorest hospice care anyone could ask for. They say they are not here to end a person's life but to provide the best care at the end of life. They will tell you they have even had patient recover and be discharged from hospice. However, one of the hospice nurses recommended taking my father's oxygen off to speed up his process which is unethical and how can you defend this kind of thought process when you say you are here to make the dying proce... read more

Valarie Evans 

on Google

2 years ago

I would not even give this company 1 star, but I had to. Please, do NOT use this company. The lack of Professionalism is astounding. Going through the process of losing a family member and having to deal with them NOT returning phone calls (3 times), telling us to leave the oxygen off our Father that it would speed the process up, the Supervisor telling my Sister she was Irrational, The Care Kit they said would arrive within 3 day and it took 10 days!!! When you address these situation with the staff they become very defensi... read more

Brooke B 

on Google

3 years ago

My grandfather was on this hospice. The night he come home from the hospital a nurse came to speak with us. It took 2 days for another nurse to come and see him. The night he passed away, the nurse named Teresa was there. We told her his breathing was different and he was about to pass. She checked his oxygen and it didn’t register. She tried a different finger and it still didn’t register. She turned the screen away and told us his oxygen was 97 and left. He passed away about an hour later. It took 2 hours for someone to ge... read more