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Mrs. Fields - Chicago, IL

4.2
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About this business

Specialties Customized big cookie cakes! Come see our wide variety of personalized cookie cakes. Choose from our selection or design your own. Birthdays, graduations, holidays, we can fill all of your needs. History Established in 1980. For over 30 years Mrs. Fields Cookies at Randolph and Wabash has been an icon of downtown Chicago. This cozy place tucked under the L has been serving smiles for years. Come see the newly renovated store that now offers self serve TCBY frozen yogurt. Relive your childhood with great frozen tr... read more

Location details

500 W Madison St, # F014, Chicago, IL, 60661, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
Review Performance in the last  
6 months
4.270 reviews
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Powers Family #1's profile image
Powers Family #1 
4 weeks ago

I had to yell “hello” for several minutes before an employee came out of the back. They then dumped a couple of congealed, messy brownies that were essentially melted into each other into a bag with no napkins. They gave me napkins only when I asked for them. Really bad customer service. 

Subash's profile image
Subash 
3 months ago

Awesome cookies!!! Now they have Bubble tea, which was amazing. Got the taro milk tea with tapioca!! 

Mariah Kamara (Naomi)'s profile image
Mariah Kamara (Naomi) 
3 months ago

Alright, folks, gather 'round for a tale of cookie woe – the kind that makes you question your life choices. So, picture this: I'm in a cookie mood, torn between the classic Mrs. Fields and my trusty sidekick, Insomnia Cookies. It's been ages since I indulged in some Mrs. Fields magic, so against my better judgment, I opted for nostalgia and Ubered 12 Nibblers to my doorstep. Cue the facepalm. Let me set the record straight – this isn't on Uber Eats. No, no, it's the Mrs. Fields letdown of the century. These cookies weren't ... read more

Josh Bava's profile image
Josh Bava 
4 months ago

These cookies are amazing ! I always get them when I’m at the train station! The thick salted Caramel chocolate chip is SOOOO YUM 

Amillia Dillard's profile image
Amillia Dillard 
7 months ago
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Frequently asked questions about Mrs. Fields

How is Mrs. Fields rated?

Mrs. Fields has a 4.2 star rating with 70 reviews. 

When is Mrs. Fields open?

Mrs. Fields is closed now. It will open on Monday at 9:00 a.m. 

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