MRI of Woodbridge LLC / Doctors Radiology Center

Ana G. 

on Birdeye

a month ago

Im on 3 phones waiting someone to answer my call since 9:45, If you are fake office, not existing let us know. I need to talk with superviser or manager. Its 1 hour and 30 minutes already. We, the Americans patients will start calling and writing to Medical BOARD. No customer support at all. Using 3 different numbers 818)933-2020 310)445-2800 800)378-5597 im on this 3 phones----silence fyuuu Ill do everything to pay you big money.  

Maricruz V. 

on Birdeye

a month ago

Jamie, who took care of me on 9/11 around 3:20, was so kind and comforting. After a long day at work, she was incredibly patient with me. Thank you, Jamie, for your professionalism and care! 

Deanne L. 

on Birdeye

2 months ago

This place does not answer the phone regularly. It could be 3 hours of calling and still no answer. Their results are posted at the tail end of the maximum of days they quote you unless your doctor orders a stat result. My friend who works at TOSH warned me of how slow they are and how they don't answer the phone. The tech was good and the front office was fine. But I will choose another radiology place in the future due to these 2 important factors.  

Brianna B. 

on Birdeye

2 months ago

I booked an MRI with contrast for my shoulder and waited three weeks for the appointment. The day before, I got a call saying they had scheduled it incorrectly according to their “protocol,” they also needed to do the scan without contrast, which they hadn’t accounted for. Because of that, my appointment was now 10 minutes too short and had to be rescheduled. I offered to come in earlier to make up the time, but they said that wasn’t possible. The next available appointment? Another three weeks out. It’s incredibly frustra... read more

Karen E. 

on Birdeye

3 months ago

Just coming back to specify that my previous review was for the AV Advanced Imaging Center in Lancaster. They also have one in Palmdale which I haven't been to. 

Karen E. 

on Birdeye

3 months ago

It was unpleasant today. There have been a few hiccups in the past, but today was the worst for both my Dexa scan and mammogram. Everyone seemed 'out of it'. I wasn't familiar with the new lockers, and no one bothered to explain how to use it, which would have been common courtesy. It's like they took it for granted that I always come there and would know, but it has been three years since I have. Then, another patient was explaining how to set up the code to me which I didn't even know you could lock the locker because they... read more

Harriet E. 

on Birdeye

6 months ago

Unprofessional, lack of communication between staff and appointments. I received multiple notices confirming my appointment at Garden Grove, Ca. Day of appointment i received verbal message confirming my appointment. Arriving at the facility, I waited in for appointments for 50 minutes. finally reached a person,. The facility staff told me there was not paperwork, that my appointment was cancelled, I was not seen and to to see my Dr. 

Jamie H. 

on Birdeye

8 months ago

This place is scamming people for their deductibles. They are an in network provider thru my Aetna insurance and my coverage is 100% with $0 deductible. They refused to do my approved mri without collecting $600 up front, saying I hadn’t met my deductible yet. I said ok, bill me. They said we can’t do that we need the payment now. Called Aetna today and confirmed all imaging is covered at 100%. Called today to file a complaint with the manager, front desk refused to transfer me to her and only offered corporate compliance wh... read more

Connie P. 

on Birdeye

10 months ago

Beware and watch your EOB statements. I had an X-Ray. They made me pay $139.33 up front. When I received my EOB (Statement of Benefits), it stated that the total cost allowed was $141.64. My insurance company paid $60.41 and my share was $80.00. I called my insurance company and the representative called Community. Community stated that they will refund me the balance within 30 days. I can't believe it would take 30 days for a refund! Anyway, after 40 days and I had not received the credit to my card, I called again.... read more