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Mr Smokestack Chimney Service
- Chimney Sweeps
- Raleigh, NC
About this business
Mr. Smokestack Chimney Service has a service area in and around the Raleigh/Durham area that includes Chapel Hill, Cary, Apex and Garner. We serve Wake Forest to the north and east out to Rocky Mount and Wilson. We do a lot of business in the southern areas that include Holly Springs, Fuquay Varina, Angier, Lillington, Coats, Benson, Clayton and Four Oaks. We also serve the southeast including all of the Sanford community and Pittsboro. When hiring a chimney sweep be sure to do your research and hire a professional chimney ... read more
Location details
5201 Fayetteville Rd, Raleigh, NC, 27603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In November 2021 we hired Mr. ********************** Chimney Service to remodel and replace our gas fireplace system for $6000. The gas fireplace is currently not lighting due to a busted gas valve and control monitor. When we reached out to inquire about a warranty we were not provided with any support other than a mandatory service fee and no guarantee the product can be repaired or replaced. Additionally because we did not pay them a yearly service fee of $350 they can not take responsibility for the product or system. Ve... read more
Business response:
Ms. ********** are absolutely correct that we installed your new gas logs on November 1, 2021 and returned the following day to perform your stone and mantle work. The gas log installation was $1750 with the finish work encompassing the remainder of your aforementioned total. We have not heard from you in these 3.5 years following the installation for any routine maintenance service. Had you had routine service, we may have been able to prevent any part failure with proper care. We also dont know how you came about your diag... read more
I had a different experience than the previous 2 reviewers. I recently had Mr ********************** install a wood burning insert. There were quite a few unforeseen challenges in the install however the company honored their original price. When there was an appointment scheduled they were onsite, every time.
Business response:
*********, In our experience, clients usually only turn to the BBB when filing a complaint or voicing displeasure about the service they received so we sincerely appreciate you taking a moment to share your positive experience with us here. Without a doubt, we would like every job to go off without a hitch, however the reality is, that there will occasionally be some issues for us to deal with as a company which some are beyond our control. When this happens, we are quick to react for resolution as top priority just as we di... read more
Falsified documentation. I was told and have it recorded that full service couldn't be completed and have to be halted due to birds nest out side on vent area. After he lit had a bad smell and advised not use. **** was going to document in report, got a copy of report and shows full service completed. Told going to charge full price regardless. Should have only been charged half if half service done. Consider theft, fraud. Since not able file BBB as usually check first and should have, it does suggest going labor complaint s... read more
Business response:
This is not at all what transpired during this appointment. The client called us and scheduled a routine gas fireplace maintenance appointment which we arrived for on March 29, 2024. When ************** arrived, as usual he test fired the fireplace and immediately smelled something unusual so immediately shut the fireplace off and went outside to investigate the termination vent. That investigation found that there was a blue bird's nest with babies in the termination vent. They were just fine and chirping away. We informed ... read more
I called their office to set up an appointment for someone to come and look at my very old chimney to quote capping it and tuck pointing the mortar. During my call I was never informed about any trip charge or fee. After they came to my house and looked at the chimney, the tech called me to let me know he had looked at it and what he thought needed done. He then tells me he will work up a quote and send to me and that first I would receive an invoice for $99 for his work that day. I told him no one had ever mentioned money C... read more
A+ Mr. Smokestack has cleaned and repaired our 50-year-old masonry chimney for years, but Greg and John worked magic! Greg climbed inside while John assisted to parge/cover our smoke chamber with high temperature cement. They also repointed the firebox, hearth, and front porch steps! All the while, they were polite and friendly. They explained everything. After cleaning up, Greg showed before and after pictures. I am so happy! I feel like Santa Claus came:) Thank you! Thank you! Thank you!
They stand behind their work and then some. We had a problem last winter resulting in an expensive repair. We just experienced a similar problem which turned out to be from a different cause. They sent a technician promptly, solved the problem and provided information on how to prevent recurrence, all at no cost to me. I call this OUTSTANDING customer service.
Business response:
****, Thank you so much for taking a moment to share your experience. Gas fireplace diagnostics can be tricky but we appreciate you having the confidence in us to get you up and running. We appreciate the kind words and look forward to keeping your system maintained for many years to come. Sincerely, Mr. Smokestack Chimney Service
I called and requested an appointment and the lady that called me back would not let me finish speaking. She stopped me and said it would be $259 for the inspection (which is fine for the cost) but then proceeded to tell me that their first available was in April!! It’s odd that all the reviews on your website and FB has “quick, fast and friendly service” and that is the same as your advertising however that is not the courtesy I was given.
Business response:
Crystal, we apologize that you did not have the experience that you deserved. Our team is doing the best we can to service the needs of the Triangle as we continue to train new employees in the office and in the field. We will share your feedback with the team and hope to move forward by continuously improving.
Steven and Nick did a great job assessing and fixing our gas fires. They are knowledgeable, efficient, friendly and conscientious. We highly recommend Mr Smokestack Chimney!!
RecommendedSo far, our experience with Mr. Smokestack has been top notch! CJ, put together a quote for an insert for us very quickly. Even though this option ended up being out of our price range, CJ has been extremely helpful answering questions about other possible options. He has definitely gone above and beyond! We are scheduled to have our chimney cleaned an inspected and i feel confident we will receive nothing less than top notch service there as well. So glad we found this great local company.
Business response:
Thank you! Looking forward to cleaning your chimney.
Frequently asked questions about Mr Smokestack Chimney Service
How is Mr Smokestack Chimney Service rated?
Mr Smokestack Chimney Service has a 4.8 star rating with 1,205 reviews.
When is Mr Smokestack Chimney Service open?
Mr Smokestack Chimney Service is closed now. It will open at 8:00 a.m.
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