Mr. Rooter Plumbing of Fort Worth

Charles Rowe 

on Google

6 months ago

I am absolutely thrilled to share my experience with MR Rooter (Fort Worth) and the outstanding service provided by the technician (Tun) this past Sunday. From the moment he arrived, it was clear that Tun was not just skilled but also deeply committed to delivering exceptional customer service. He took the time to thoroughly assess the issue, explaining each step of the process in a way that made me feel completely informed and confident in the work being done. What truly set him apart, however, was his attention to detail ... read more

Josiah Davila 

on Google

8 months ago

I had Mr.Rooter out to install my Water Heater and they quoted me 1700 even with my own water heater purchase that I got from Home Depot. They then told me they needed a card to secure my spot and pay for the service fee but I wouldn't be charged until it was finished if I decided to go with them. They then charged me 500 dollars for a diagnostic fee and left mid "install". When I called the company they said didn't you read the contract? I said it was "a quote he wasn't supposed to start doing work, what was I charged for a... read more

Michael Kelly 

on Google

4 months ago

Our technician, Brett was prompt and professional. He quickly identified the issue and came up with a solution. My only issue with the whole process was, because he did not have a toilet ring on his truck, we had to pay almost $600 to open the supply house after hours (see attached image). Of course, we could have avoided that charge, by delaying the repair until the next day, however that is easier said than done, when raw sewage is coming out of all of your drains. Again, we were very happy with the work that was performed... read more

Chase Goodman 

on Google

5 months ago

DO NOT USE! Mr. Rooter came over just to fix a stripped shower thing. This should’ve taken 30 minutes. He was here for 4 hours and he STILL did not have it fixed. And in fact he actually created a whole new problem in my shower. After already charging $670 dollars for a 30 minute problem, he created a whole new estimate for a problem he created. I then told Mr. Rooter to leave and he left and told his boss or whatever that I was saying racial slurs to him and he felt attacked when that is no where near the truth. He also ask... read more

carley baxter 

on Google

5 months ago

Reading the response to the most recent review is...concerning. The owner claimed that my mom "verbally abused" and "cussed" (completely FALSE information) at an employee that came out to help with a problem they were having with their shower. Well, he was supposed to help but he actually created another problem instead. He tried to act like that problem existed before he got there but my mom had to firmly tell him that it was not the truth, and he knows that. The owner suggests that my mom finds a better way to handle bad n... read more