Mr Rooter Plumbing

lillie b. 

on Birdeye

a month ago

$800 for clearing two bathroom drains. How dishonest can a contractor be? It took the plumber, Charles Ellison all of 20 min to do the actual job. Afterward he asked to use the bathroom toilet and left the seat up as well. If you are an elderly person alone, please DO NOT hire this company out of Newberg, OR. Save your money. I called afterward and the lady said "we charge by the job, not the hour." OMG!  

Bill C. 

on Birdeye

3 months ago

Today, we faced a serious issue with our grinder ejector pump. I want to extend heartfelt kudos to Huntsville’s Mr. Electric technician, Mr. Spencer Medley, who improved the circuitry on June 26, 2025, and technician, Mr. Gage Baker, who verified its functionality on July 3, 2025. Mr. Baker ‘s diligent work successfully isolated the issue with the grinder ejector pump. After isolating the issue with the grinder ejector pump, Mr. Baker discussed the problem with Mr. Rooter’s technician, Mr. Curtis Hammond. My second heartfel... read more

William A. 

on Birdeye

6 months ago

Their ad on channel 8 TV says they will unclog any drain for 95.00 but they get to my house they want over 200.00 this is a bait and switch scheme  

William A. 

on Birdeye

6 months ago

Scammed and intimated to pay for work I told them 3 times I did not want  

Linda T. 

on Birdeye

6 months ago

I would give a zero if possible. Horrible Company! DO NOT USE! Way Over charged for repair of water in my basement. $6000. Said there was a break in the cast iron pipe under my laundry room floor. Sent an apprentice plumber who didn't know what he was doing. Pipes didn't even line up after he was done. Tried to tell him how to adjust it but wouldn't listen & caused 2 additional leaks. Here 12 hrs. Had to send out a journeyman plumber to FIX it all. Another 12 hrs. After concrete dried they sent another 'plumber' to reset the... read more

Scott L. 

on Birdeye

8 months ago

I made a mistake and somehow had two different companies coming at the same time. Both of them arrived and after having a conversation with Mr. Rooter, the other service took over. I was very apologetic and he was very understanding. So even though I didn’t experience the work product, I wanted to leave a good review. If you are looking for friendly and understanding customer service as a quality, this is a great company. 

DM D. 

on Birdeye

10 months ago

We scheduled a service visit for 11/27/2024. The service representative, Daniel, was supposed to arrive and call between 2 PM and 4 PM. However, by 4:45 PM, I had not heard from anyone, so I called the company. I was assured he would arrive soon and would call. At 5:45 PM, I texted Marlou online with the information; she said she would escalate the matter and have a manager call me immediately, but no one called. I called the service number four more times, receiving the same response each time: "We will have someone call i... read more

Management M. 

on Birdeye

a year ago

From start to finish they were there to handle it all! He was very knowledgeable and walked me through step by step of the process and what it would potentially take to get our service issue handled. He even reached out and scheduled the additional companies needed to get the drilling and pavement done. He was adament about getting the issue resolved the same day and made it happen! Very happy with the service  

Jennifer Russell M. 

on Birdeye

a year ago

We were dealing with very low water pressure, not being able to run more than one thing at a time and eventually having no water at all. After plumber nightmares thanks to our warranty co., we finally called Mr. Rooter-Abilene and got the job done quickly and properly. Josh*1 and Josh*2 were kind, professional, and knowledgeable in every way. From here out I will request them through the warranty co from the start. Thank you to everyone at Mr. Rooter who had a hand in this repair.... It's truly appreciated.