This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Mr. Cooper
- Mortgage Lenders
- Irving, TX
About this business
Location details
4000 Horizon Way, Irving, TX, 75063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They don't even have a functional website for customers. For months, I have to call them on the phone to make a payment, like it's 1998. And then they just tell me someone is working on the site. Absolutely absurd.
My mortgage unfortunately got sold to Mr.Cooper (former called Nationstar Mortgage for anyone curious; apparently had to go through a rebranding at one point wonder why....). They are completely inept and constantly mess up from support, to the portal that they keep redesigning to paying my freaking taxes. I'm over this awful company, and I'm filing a BBB complaint.
Mr cooper was fantastic until they merged with rocket mortage you can't get anyone on the phone!!! This is bs no i dont want to use the automated service and I need other question answered from a real person.
The worst experience I've ever had with a lender. I hope Rocket Mortgage acquisition will help them get it together.
Frequently asked questions about Mr. Cooper
How is Mr. Cooper rated?
Mr. Cooper has a 4.6 star rating with 1,348 reviews.
When is Mr. Cooper open?
Mr. Cooper is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com