This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Mr. Cooper
- Mortgage Lenders
- Irving, TX
About this business
Location details
4000 Horizon Way, Irving, TX, 75063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They don't even have a functional website for customers. For months, I have to call them on the phone to make a payment, like it's 1998. And then they just tell me someone is working on the site. Absolutely absurd. Mr. Cooper is so pitifully incompetent that they just neglected to pay my homeowners insurance that they were contracted to pay. The list keeps going of how pitfully incompetent this company is. I pity you if you are/were like me and had the misfortune of having these idiots buy up your mortage.
I’ve been a customer of Mr. Cooper for over six years. My original mortgage was acquired by them, and about five years ago I even refinanced directly through them. During that time I maintained a strong payment history. In more than 20 years of managing credit, I had never had a late payment on any account. That changed in April 2025 when I accidentally missed a mortgage payment while running my cash flow a little tight. The mistake was mine, and I’ll own that. As soon as Mr. Cooper notified me, I paid the balance the same d... read more
They don't even have a functional website for customers. For months, I have to call them on the phone to make a payment, like it's 1998. And then they just tell me someone is working on the site. Absolutely absurd.
My mortgage unfortunately got sold to Mr.Cooper (former called Nationstar Mortgage for anyone curious; apparently had to go through a rebranding at one point wonder why....). They are completely inept and constantly mess up from support, to the portal that they keep redesigning to paying my freaking taxes. I'm over this awful company, and I'm filing a BBB complaint.
Frequently asked questions about Mr. Cooper
How is Mr. Cooper rated?
Mr. Cooper has a 4.6 star rating with 1,350 reviews.
When is Mr. Cooper open?
Mr. Cooper is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com