Mount Sinai West Emergency Room

Devon Tyson 

on Google

a week ago

Waited an hour in the waiting room before I went up to the desk to ask and they FORGOT TO CHECK ME INTO THE SYSTEM. Making doctors unaware I was even there. Then they put me in the wrong section where they couldnt find me for another hour. Finally, a younger Asian male doctor (didn't catch his name) medically gaslit me when I explained to him my symptoms. His tone was dismissive and condescending. He wasn't listening to my concerns at all and that was clear by his responses. He ended up grabbing another doctor who ordered th... read more

Anita Washington 

on Google

4 weeks ago

One star is being generous. The staff that work there clearly do not want to be there. I went to the ER due to experiencing involuntary movements of my face which I thought was an adverse reaction to medication. Because they were not familiar with what I was Experience they labeled it a mental health crisis and delayed my care for hours, when in reality it was onset of a tic disorder. The staff made fun of the tics I was having loudly and it was very distressing being there. A hospital emergency room is supposed to be a plac... read more

Tatyana Miranda 

on Google

a month ago

I visited the ER at Mount Sinai for severe pelvic pain during pregnancy and was there from approximately 6:30 PM to 1 AM. I was told a physician would return to explain my imaging results, but instead I was handed discharge paperwork without any explanation. I ultimately had to request to speak with the doctor and was made to walk across the ER in severe pain to find her myself. While struggling to walk, I was repeatedly rushed by staff despite explaining my pain level. When I finally spoke with the physician, I felt dismiss... read more

Nicki Quinn 

on Google

a month ago

Most of the Emergency Room staff, nurses, and doctors were all very kind, knowledgeable, and very quick to see us get things moving. We only had one nurse who seemes like she was maybe burnt out and wore earbuds blaring music when dealing with us, which was not great. The emergency room was okay on cleanliness. My spouse was sent to the ER by his doctor and was admitted after 2hours, however, we spent 31hours in the ER waiting to go upstairs, this was the worst part. The ER staff and upstairs staff do not communicate or work... read more

Hailey Katz 

on Google

a month ago

Horrible was there for almost 3 hours just to be told i should see my doctor because they don’t do most tests here? So ridiculous and the staff was so rude for no reason! terrible experience it was so chaotic would never go back here. On top of that they LIED in their report saying they offered me tests that i DECLINED … scam artists be careful ..