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Motorserve Mitchell
- Automotive
- Mitchell, ACT
About this business
Location details
76 Grimwade St, Mitchell, ACT, 2911, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After a decade with NRMA, the experience I’ve had during a recent repair process has been deeply disappointing. Communication between the assessors, claims team, and the repairer has been consistently disjointed, resulting in more than six months of ongoing issues. Repeated trips back and forth, incorrect parts being ordered, and a lack of coordination have become routine. Staff at the repairer appear to have little to no communication with NRMA, leaving customers to chase updates themselves. The volume of phone calls requir... read more
After more than 5 months, Motorserve’s repairs caused damage to previously unaffected parts of my car. I understand normal wear and tear, but my car was returned in worse condition. I no longer trust them and now have to pay for repairs myself. This review is my last attempt to be taken seriously.
Incorrect and uneven paint work Overspray Multiple visible defects across the Bonnet
Worst experience I have ever had from any business. Have had our car now for nearly 3 weeks after several promises and due dates. Latest is that they need more parts and we’re going to call this morning but no call I have called every half hour and there is no answer or reception Went through this last week and was given the reason that they are short staffed Don’t know how this mob is still in business with the poor reviews and unbelievable poor service Would give no star if I could If you are with nrma ask for someone else... read more
MOTORSERVE at Mitchell ACT did a great job on the repair of body damage to my lovely old Calais. Andrew managed my whole process with a lovely balance of professionalism, friendliness and efficiency. The arrangement for uber etc and flow of progress and information was beautifully executed. Well done Andrew and team. Quality work.
Frequently asked questions about Motorserve Mitchell
How is Motorserve Mitchell rated?
Motorserve Mitchell has a 3.2 star rating with 57 reviews.
When is Motorserve Mitchell open?
Motorserve Mitchell is closed now. It will open tomorrow at 7:30 a.m.
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