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Moss Bros. GMC
- Moreno Valley, CA
About this business
New and Used Car Sales, Service and Parts
Location details
12675 Auto Mall Drive, Moreno Valley, CA, 92555, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:30 p.m. | |
| Sat | 9:00 a.m. to 9:30 p.m. | |
| Sun | 9:30 a.m. to 9:00 p.m. |
I just purchased a used 2021 GMC Sierra from this dealership. The advertised price did not included the dealer add ups. When I went to see the truck I asked the sales man and the manager that I did not wanted the dealer add ons. The manager completely refused and stated that those add ons were already on the vehicle and they couldn’t be removed. Add ons should be optional and not mandatory. For me this is a bad business practice as the items added were way over priced. I would like to get these items canceled, removed, and/o... read more
Business response:
J***, thank you very much for your feedback. We strive to give all of our customers five star service. I would love the opportunity to personally take care of you. please contact me directly and I would be happy to resolve your concerns. Sincerely, Thank you, D*** O**y 951-2**-2*** ext. 3***
Moss Bros GMC and Chevy will try and squeeze every last cent out of you. I bought a 2022 truck from them they low balled my trade in and added a markup that I had to negotiate down. That part is my fault I was too excited for the purchase and got caught up and they prey on it. But the biggest issue I had with them was finance. I put a big enough down payment on the truck to not need gap insurance but they convinced me and racked it on anyway. I called after the fact to cancel it and they were super rude to me and also left m... read more
Business response:
Mr. *****, we are sorry to hear you feel this way. I will personally make sure you receive the paperwork to cancel your gap insurance. We value your business and pride ourselves on providing great customer service. We have been in business for almost 100 years and that only comes from constantly taking care of customers, and I would like an opportunity to do that for you today. Please call me if I can help expedite your request even further. **** ****General Manager
Since the very beginning we purchased our beautiful truck at this dealership we have had issues. Very disappointed once again... unfortunately we had some mechanical issues with our truck and due to us purchasing it at this dealer along with purchasing the extended warranty, we had to return here for "repairs". Its been almost 4 weeks since we dropped off our truck. It has been a nightmare with the service dept. No communication with us no follow up no updates. NOTHING! We had to drive 1 hr to dealer just to get an update th... read more
I have been doing business with Moss Bros. GMC for at least 8 years and have purchased (4) vehicles from them. Within the last year have been getting nothing but the run around from them. I purchased a 2017 GMC CANYON from the dealer that clearly stated that it was a certified preowned vehicle. Within the first 6 months I had to get new brake pads on the truck and the leaf springs need to be replace. The dealership is telling me that I have to pay for the leaf springs which the certified preowned warranty would have taken ca... read more
Business response:
Travis, I am the General Manager of Moss Bros. Buick and would love the opportunity to assist with this, please call me at ***** ********ext. **** and ask for David O***
Frequently asked questions about Moss Bros. GMC
How is Moss Bros. GMC rated?
Moss Bros. GMC has a 4.1 star rating with 496 reviews.
When is Moss Bros. GMC open?
Moss Bros. GMC is open now. It will close at 9:00 p.m.
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