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Moore Cadillac Service Department
- Automotive
- Richmond, VA
About this business
Location details
9177 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very rude customer service. The servicing documentation was thrown at my friend as if he was an animal. It’s the same bald gentleman typically wearing a black shirt. I would not recommend this establishment to anyone. If you value your respect go anywhere but here!
A tire pressure sensor they replaced didn’t last more than 48 hours. When I asked to bring my car back so they could correct the issue, the earliest appointment they offered was 30 days away. When I requested a refund, I was transferred between departments that didn’t answer the phone. I also left a review and answer to one of many “how did we do” messages, and am still waiting for a callback. Their prices are definitely on the high side. Customer service obviously far from good.
Amy from parts was amazing and a gem to work with! I needed a new battery for my key fob and she got that battery in so quick! Moore is lucky to have an employee like Amy and when parts are needed I will be requesting her!
They have canceled my service appointment twice in a row. They don't seem to understand that warranty service isn't going to fix itself.
This is the first negative review I have ever posted. The service is abysmal. Took my car in for routine service in March/April. On the way home I notice the A/C wasn't working. Took it back a week later. They replaced the thermostat. Soon after, the A/C stopped working again. Took it back in. Donnie and Andrew (service advisors) told me it "just takes a while to get cool" and I should take it home to see if it "works itself out over the weekend" (this was day before July 4 holiday). Left a VM for Joshua (service director). ... read more
Frequently asked questions about Moore Cadillac Service Department
How is Moore Cadillac Service Department rated?
Moore Cadillac Service Department has a 1.6 star rating with 10 reviews.
When is Moore Cadillac Service Department open?
Moore Cadillac Service Department is open now. It will close at 7:00 p.m.
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