‭Montecristo Jewellers‬ - Official Rolex Retailer

Z Byron 

on Google

3 weeks ago

I had a very disappointing experience at this store. I came in with a polite attitude and genuine interest, but the sales interaction felt unnecessarily condescending and disrespectful. Instead of providing helpful guidance, the staff kept giving me patronizing comments and telling me to “do more research,” which came across as dismissive rather than professional. It felt less like customer service and more like an attempt to make the customer feel uncomfortable or inadequate. Luxury retail should come with courtesy, respect... read more

jason guan 

on Google

4 weeks ago

I’ve had a great experience with this store in the past, which is why this visit was especially disappointing. When I originally purchased our engagement ring, William (who is no longer with the company) provided outstanding service. He made the entire experience memorable, and my fiancée and I are still genuinely grateful for how well we were taken care of. Recently, my fiancée, family, and I visited the store to have the ring cleaned. Dennis let us in and helped us with our request, but the experience felt quite different ... read more

MZ 

on Google

a month ago

I was shocked by the lack of professionalism from Dennis. My husband and I came in to start the process for a Submariner, explicitly stating we knew about the wait times and just wanted to gather information. Dennis was dismissive and disinterested, waving his hand at the bare displays and 'exhibition only' pieces as if that excused his lack of service. He gave us the impression we weren't worth his time—likely because we had our children with us—and just told us to 'come back in April.' I’ve worked in customer service for 1... read more

Tdub 

on Google

2 months ago

Google says they open at 10am, which is incorrect. The employees arrive to set up at 10am, doors open at 11. So I had to wait 1 hour, would have been nice to know that, driving from abbotsford. Plus I have been there 3 times in the last year and they are not very helpful. 

Mujtaba Akbari 

on Google

2 months ago

I wanted to give a massive shoutout to Yan who helped me with a purchase of a Rolex watch. The service from start to finish was A1 / outstanding. Thank you Yan!