Monroeville Kia Service Center

Alex Gibala 

on Google

a week ago

Totally unprofessional after I bought a car from their dealership they strung me along an entire weekend when I’ve asked questions about prorated tires. I called Thursday being told I’d get called back and did not, I called Friday being told to call back on Monday. I call back on Monday to be told they don’t prorate tires through manufacturers warranties, the warranty is directly on their website, like every other tire place? I call every other tire place to be told I have to do it the place I initially got my tires so now I... read more

Daniel Lindquist 

on Google

2 months ago

Scheduled a 9:30am inspection. Dropped it off at 9:30, they said it would likely take 3 hours. Finally got a call from them at 2:30 (5 hours later). Quoted about $1,000 for two new brake pads, a tie rod, alignment and labor. After expressing concern over the price, they said that was an error because they factored in rotors, too. (Which I never agreed to.) Nothing was printed out for me to review until I requested it. Then I got a portion of the work to be done, and the labor fees had to be written in. Then I signed it. Tota... read more

megan artman 

on Google

4 months ago

Multiple issues with service department. They were supposed to leave my car with sales and never did. Then to recently they had my car August 6th and were supposed to call me when parts came in. Well they came in on August 8th they never called me to schedule and then I finally call and they can’t get me in till the end of October. Don’t take your car for service here if you want it done in a timely manner. Let’s also not forget it’s been less than a year since they did my AC compressor and it’s already gone bad again. Updat... read more

Raelynn Burger 

on Google

5 months ago

If I could give 0 starts I absolutely would. DO NOT GO TO THIS PLACE IF YOU WANT YOUR CAR BACK IN A TIMELY MANNAR AND GOOD SERVICE. The level of incompetence, lack of communication with costumers, and dedication to their vehicles is something I’ve never had to deal with in my entire life. They had my car in the shop for two weeks and gave it back to me with a broken door trying to say it was “poor timing” and wanted to keep it as if I’d ever let them work on my car anymore. The front desk never knows anything that’s going on... read more

Jacob Fahey 

on Google

6 months ago

I just wanted to say thank you. I had some service done today and appreciate the staff. From the front counter to the techs in the back, everyone was friendly and helpful.